Regional Operations, Manager (STAT) at MTM Transit

, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

100000.0

Posted On

23 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Logistics, Process Improvement, Team Leadership, Customer Satisfaction, Contract Management, Data Analysis, Stakeholder Relations, Budgetary Responsibility, Interpersonal Skills, Communication Skills, Problem-Solving, Delegation, Coaching, Compliance, Adaptability

Industry

Ground Passenger Transportation

Description

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together. What will your job look like? The Regional Operations & Account Manager works in collaboration with STAT Courier corporate operations and support departments to ensure thorough oversight and compliance of all assigned area contracts and requirements. The Regional Operations & Account Manager will be responsible for daily logistics, implementing process improvements, and leading operational teams to achieve key performance targets. Location: Must reside in Georgia, North Carolina, or South Carolina What you’ll do: Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts Implement new business operations Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment Act as a main point of contact for Clients, when issues related to their program arise Provide ongoing, day-to-day service support to client personnel Present annual plan reviews and work in a consultative manner with key Clients Analyze data to identify areas for improvement Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert Educate Clients on STAT Courier procedures and services Lead and manage a team of drivers and staff, providing guidance and support Interview, hire, and manage drivers in multiple regions Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation Provide executive updates/reports to the Director, as required Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities Uphold all STAT Courier Corporate values Adhere to and follow all STAT Courier policies and procedures at all times Ensure compliance with all relevant laws and regulatory regulations Ability to drive a route when necessary Travel throughout assigned region What you’ll need: Experience, Education & Certifications: High School Diploma or G.E.D. Bachelor’s degree or equivalent work experience Minimum of 2 years’ experience in Account Management preferably in a regional capacity 5+ years of experience in a role with budgetary responsibilities 5+ years of previous leadership or supervisory experience or related experience Valid US Driver’s License Skills: Experience in developing, promoting and building key relationships with all key stakeholders Ability to maintain high level of confidentiality Knowledge of cost analysis and budgets Detail oriented and ethical Exemplary interpersonal and communication skills Moderate to advanced computer skills Strong organization skills and ability to identify, prioritize and respond to multiple deadlines Works independently and demonstrates effective problem-solving skills Demonstrate leadership skills, including but not limited to delegating, planning and coaching Ability to handle questions and resolve issues in a constructive manner Adaptability to learn new systems Even better if you have... Prior courier or transportation experience is a plus Understanding of Lean Principals is a plus Prior project or contract management experience preferred What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $85,000 Salary Max: $100,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier’s People & Culture. About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement

Responsibilities

The Regional Operations & Account Manager ensures oversight and compliance for assigned area contracts by managing daily logistics, implementing process improvements, and leading teams to meet performance targets. Key duties include acting as a liaison for client satisfaction, managing contracts, defining business outcomes, and leading/mentoring staff and drivers.