Looking for an opportunity to make a real impact? We’re currently recruiting for a Regional Operations Manager to join our amazing team of talented employees. This is a hybrid role, that will support our markets in British Columbia so we are ideally looking for someone in the Lower Mainland, Kelowna, or Kamloops.
Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

Reporting to the Senior Operations Manager, the Regional Operations Manager is the business advisor for Franchisees in their region, working with them to build strategic plans to achieve restaurant-specific goals. This role is responsible for providing operational support, leading training initiatives, and conducting operational assessments for the restaurants in their region. In this role, you will be expected to:

• Conduct operational assessments at assigned restaurants. This includes coaching on brand standards, hospitality standards, and food safety standards to ensure that guest and brand safety are maintained and that Boston Pizza’s brand standards are adhered to.
• Perform People and Culture assessments at their assigned restaurants. This includes coaching around people management, building a positive team culture, recruiting efforts and team development.
• Initiate an escalation process for failed assessments and health inspections for review by the Senior Operations Manager to ensure there is appropriate communication, corrective action and support to rectify concerns.
• Facilitate regional food and beverage meetings to introduce new food and beverage items, marketing initiatives, and training on menu execution / seasonal menu offerings.
• Review regional opportunities, challenges, and best practices with their Senior Operations Manager to ensure there is alignment on required actions and to identify priorities.
• Maintain notes on visits to all restaurant to summarize strengths, opportunities, and action plans.
• Provide feedback on Boston Pizza International operating standards to improve operations, working with the Senior Operations Manager to implement enhanced programs, systems, training, and menu execution.
• Solicit feedback from restaurant management on Boston Pizza training and development programs, providing this feedback to the training team on ways to enhance, improve, and strengthen training programs.