Regional Operations Support Specialist at Kerecis LLC

Arlington, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Process Enforcement, Organization, Prioritization, Planning, Team Player, Self-Motivation, Analytical Skills, Sales Management, Inventory Management, Interpersonal Skills

Industry

Medical Equipment Manufacturing

Description

Description The Regional Operations Support Specialist (ROSS) supports a Kerecis Sales region or regions to facilitate sales operations processes, perform issue resolution for the Sales team, and ensure customer satisfaction. This includes coordinating benefit investigations, customer order receival, order confirmations, inventory management, product shipments, invoicing and collections. The ROSS also supports specific interactions with the Company’s sales team, including shipping samples and brochures, enforcing CRM system compliance, and providing administrative training. The ROSS is responsible for solving all customer-related deviations to ensure customer satisfaction. This includes ensuring efficient operation and support of customer interactions so that any issues are fully coordinated with relevant parties in other Company departments. The overall goal is to ensure that the sales operations run smoothly, and the customer receives full value for the product in a timely manner. This full-time role is based in a Kerecis office and reports to the Regional Operation Support Manager. Click here for a video on the life of a Kerecis ROSS! Essential Functions Regional responsibility for receiving and ensure processing of benefit investigations, customer orders, shipping, invoicing, collections, as well as fielding and directing customer inquiries. This includes direct customer orders, bill only orders, as well as trunk stock and sample requests. Assist with the creation and updating of Customer Operations Department COD Standard Operating Procedures (SOPs) in the Employee Handbook & Operations Guide. Process and coordinate the submission of new accounts including online and paperwork submissions via Greenlight Medical, MedApproved, direct PDF forms, etc., in coordination with Sales Representatives and the Regional Directors. Oversee the product inventory in their region and ensure an adequate supply of product is always on hand to support sales operations. Ensure all daily and monthly reports are disseminated for orders, sales and Benefit Investigations (BIs). Collect product and process feedback from the Region and implement processes and systems to better help our U.S. operations Educate the sales force on proper inventory management and product handling to be compliant with the FDA Train the sales team in the region on administrative tasks Be the first line of escalation for the sales team Perform other duties assigned by management Requirements Competencies Strong communication and process enforcement skills Superior organization: ability to prioritize, plan and adhere to deadlines Ability to work in an intense, fast paced, matrixed, multinational work environment Team player capable of working effectively with variety of departments Self-motivation, ability to work with limited supervision Strategic, analytical approach and thorough understanding of sales and inventory management Effective communication and strong interpersonal skills Education & Experience Bachelor's degree from an accredited college or university Minimum three years of work experience This description is not intended to be a complete description of all duties and responsibilities of this position, but is rather intended to act as a guideline of the general work to be performed. Actual work and further detail of responsibility is dependent upon the specific scope of project assigned. Kerecis is an equal opportunity employer.

Responsibilities

The Regional Operations Support Specialist facilitates sales operations processes and resolves issues for the Sales team to ensure customer satisfaction. They coordinate benefit investigations, customer orders, inventory management, and support interactions with the sales team.