JOIN PACS: ELEVATE HEALTHCARE WITH US!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.
If you’re ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare!

RESIDENT & FAMILY EXPERIENCE:

• Champion a resident-centered approach to care and services across the region.
• Support communities in implementing strategies to enhance resident and family satisfaction.
• Assist in the resolution of complex resident and family concerns, escalating to the Regional Director of Operations as needed.
• Promote a positive and welcoming environment within each community.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• 5-8 years of progressive experience in senior living operations, with experience in a leadership or support role at the community or regional level.
• Strong understanding of senior living operations, regulations, and best practices.
• Proven ability to analyze data and identify trends and opportunities for improvement.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in relevant software and technology.
• Willingness to travel within the assigned region on a regular basis.

PREFERRED QUALIFICATIONS:

• Experience in multi-site senior living operations.
• Familiarity with specific software platforms used in senior living (e.g., EHR systems, CRM).
• Participation in professional development activities in the senior living industry.

GENERAL PURPOSE

The Regional Operations Support Specialist is a key support role within the regional operations team, working closely with the Regional Director of Operations to drive operational excellence across multiple senior living communities. This position plays a vital role in implementing company initiatives, ensuring consistent application of best practices, and providing direct support and guidance to community Executive Directors and their teams. The Regional Operations Lead will focus on enhancing efficiency, quality of care, resident satisfaction, and regulatory compliance within the assigned region.

TRAVEL & INTERIM LEADERSHIP RESPONSIBILITIES

• Required to travel regularly to assigned communities within the region.
• May serve as Interim Executive Director (ED) during leadership vacancies or transitions.
• Responsible for performing all essential duties of the Executive Director role when assigned to a community.
• Provides hands-on, on-site leadership to stabilize operations and ensure continuity of care and services.
• This role is not limited to ED oversight; it includes direct operational involvement as needed to support community success.