Regional Owner Success Coordinator at Vacasa LLC United States

Hilton Head Island, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

28.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Organization, Time Management, Problem Solving, G Suite, Adaptability, Teamwork, Multi-tasking, Attention to Detail, Follow Up Skills

Industry

Hospitality

Description

About the Company We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day. What we’re looking for The Regional Owner Success Coordinator will provide account support to our large and quickly growing portfolio of vacation homeowners. In this role, you will assist owners in finding resolution to their account-related questions, compliance to permitting regulations, onboarding new owners, and researching and resolving revenue concerns. The role is responsible for making sure our owners get fast, professional answers to their often complicated questions. Compensation: $17 - $28 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. More benefits and company perks information below What you’ll do Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff in a specific region. Work alongside and collaborate with other internal departments to provide thorough, accurate information back to owners on a regular basis. Support individual owner’s success, including: Revenue management and property performance Permitting compliance Onboarding new owners Finances including statements, portfolio analysis, and online account Calendar management Account-related programs including Guest Works and VIP owners Contracts Owner Terminations VIP Program Portfolio Analysis Other duties, as assigned What you’ll need A home office environment that includes: A private workspace with the ability to eliminate outside distractions High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported) Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying Skills and Qualifications: Technical Skills Outstanding verbal and written communication skills Excellent organization and time management skills Ability to handle difficult conversations with professionalism and grace Creative problem solving Comfortable using G Suite Adaptability in a fast paced and constantly changing work environment Work effectively both independently and as a member of the team Ability to multi-task and use a variety of systems and tools Attention to detail Impeccable follow up skills What you’ll get Health/dental/vision insurance based on hours worked Employer Sponsored & Voluntary Supplemental Benefits based on hours worked 401K retirement savings plan with immediate 100% company match on the first 6% you contribute Health & Dependent Care Flexible Spending Accounts based on hours worked Paid Vacation & Sick Time Employee Assistance Program (EAP) Employee Discounts Please visit our careers page to review our full benefits offerings Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. An offer of employment for this role will be contingent upon the successful completion of a background check. Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited. Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years. An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

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Responsibilities

The Regional Owner Success Coordinator will provide account support to vacation homeowners, assisting them with account-related questions and compliance issues. The role involves ensuring owners receive prompt and professional responses to their inquiries.