WHO WE ARE:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

MAJOR ACCOUNTABILITIES:

• Work with the Retail Training Manager to identify and prioritize training needs aligned to business objectives.
• Produce and deliver high quality learning materials & develop a learning culture.
• Weekly stores visits for in-store training, supervise development and identify local store needs.
• Monthly call with other regional trainers to discuss regional updates and best practices.
• Lead the new store opening training.
• Help onboarding of new sales associates.
• Mentoring of the store training champions and making sure we deliver outstanding customer service.
• Supervise Completion rate of online training courses and follow up to validate learning process.
• Review sales performance by product and identify potential areas for improvement, prioritize and drive improvements.
• Actively research and maintain knowledge of new products, new brands, technologies, materials and features.
• Share standard processes in the region and provide feedback whenever vital.
• Ensure that materials are always up to date and re-use them where necessary.

REQUIREMENTS FOR SUCCESS:

• High willingness to travel within the region (weekly travel to stores is required).
• Valid driver’s license (company car provided).
• Experience in a training role, preferably in the retail or sales sector.
• Self-motivated and organized.
• Able to run multiple projects and meet objectives.
• Skilled at identifying problems and finding solutions.
• Contributes positively to a supportive and high-performing learning environment.

EXPERIENCE IN RETAIL LEARNING AND TRAINING, INCLUDING:

• Training needs analysis
• Program design and development
• Training delivery
• Evaluation of training efficiency
• Flexible and adaptable to changing project needs.
• Commercial awareness of the retail market and consumer trends.
• Strong interest in the sports and fashion industry.
• Fluent in English (required), additional European languages are a plus.
• Highly influential, engaging, and persuasive communicator.

PROVEN EXPERIENCE DELIVERING TRAINING THROUGH VARIOUS FORMATS:

• In-person (instructor-led)
• Virtual sessions
• Self-directed learning paths
• Advanced facilitation techniques
• Proficient in Microsoft Office tools.

Please refer the Job description for details