SKILLS AND EXPERIENCE

• Curious and Persistent: You enjoy asking questions, digging deeper, and using what you learn to create opportunities.
• Target-Driven: You thrive in a performance-based role and enjoy exceeding your own goals.
• Resilient: You’re able to handle rejection professionally and bounce back quickly.
• Team Player: You’ll work closely with regional field teams to achieve shared goals.
• Persuasive Communicator: Strong phone and video call selling skills are key, as is clear communication within the team and with customers.
• Strong IT Literacy: Proficiency in Microsoft Office, particularly PowerPoint and Excel, is important.

THE ROLE

This role is designed to manage and grow a portfolio of transactional customers by conducting a high volume of outbound sales calls. You will take direct responsibility for generating sales within an assigned region and handling those transactions through digital platforms. A key element of the role involves maintaining accurate CRM records and working closely with regional sales and branch teams to increase ecommerce sales.

KEY RESPONSIBILITIES

• Build and maintain regular contact with your designated customer portfolio, with a strong focus on driving ecommerce transactions.
• Make a high volume of outbound calls, prepare quotations, and support customers via live chat.
• Provide guidance to customers on relevant products and services, with an emphasis on ecommerce channels and core product ranges.
• Gather customer intelligence and input it into the CRM system.
• Respond to customer enquiries and provide quotations in a timely manner.
• Monitor and manage both existing and newly onboarded ecommerce accounts.
• Perform data input and administrative tasks as required.