ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

GENERAL SUMMARY:

The Regional Sales Manager will be responsible for developing and maintaining relationships with our strategic partners, driving sales growth, managing revenue & sales activities, and collaborating with internal teams to align on successful strategies. The most successful RSM is meeting sales targets, identifying new business opportunities, providing excellent client service, and representing ConnectWise with the highest integrity.

KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have an Entrepreneurial Spirit
• Thorough knowledge of the MSP/MSSP industry and IT Space
• Strong sales, business development, and relationship management skills
• Knowledge of business management and remote monitoring technologies
• Excellent communication, negotiation, and presentation skills
• Proficiency in Salesforce, Outreach and other sales tools
• Ability to work independently and as part of a team
• Willingness to travel for client meetings and industry events
• Qualified references in our industry

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• May influence others within the Sales team through the explanation of facts, policies, and practices
• Supports contractual re-writes, Monthly Recurring Revenue (MRR) swaps/reductions, and credits
• Investigates billing Issues, escalations, and downgrades
• Serves as subject matter expert
• Provides timely reporting of KPI’s, escalations, and other key metrics
• Successfully implements key sales strategies and initiatives
• Resolves cases in a timely and complete manner
• Discovers root cause of an issue and implements solutions
• Acts as the liaison between the Account Management team and Support business units
• Works cross-functionally to drive outcomes and align with business owners/stakeholders

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have an Entrepreneurial Spirit
• Thorough knowledge of the MSP/MSSP industry and IT Space
• Strong sales, business development, and relationship management skills
• Knowledge of business management and remote monitoring technologies
• Excellent communication, negotiation, and presentation skills
• Proficiency in Salesforce, Outreach and other sales tools
• Ability to work independently and as part of a team
• Willingness to travel for client meetings and industry events
• Qualified references in our industr