Vacancy Title: Regional Sales Manager – Gulf of Mexico
Vacancy Location: Houston, Texas, US
Engagement Type: Permanent, Full-Time

SKILLS

• Builds strong customer relationships and delivers customer-centric solutions.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Holds self and others to account for meeting commitments.
• Relates openly and comfortably with diverse groups of people.
• Manoeuvres comfortably through complex policy, process, and people-related organisational dynamics.
• Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Plans and prioritises work to meet commitments aligned with Survitec business goals.
• Effectively builds formal and informal relationship networks inside and outside Survitec.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Uses compelling arguments to gain the support and commitment of others.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

THE ROLE:

Here at Survitec, we are currently recruiting for a Regional Sales Manager to join our team based in Houston, Texas.
Survitec Group Houston is looking for a detail-oriented, good communicator with developing, implementing, and maintain strong, long-term relationships with strategic offshore clients to ensure high levels of customer satisfaction and retention. Serve as the main point of contact for key offshore accounts, understanding their business needs, challenges, and future objectives. Collaborate with internal teams (e.g., operations, supply chain, engineering, finance) to deliver tailored solutions and ensure successful execution of services/products. Monitor account performance through KPIs, usage data, and client feedback to identify upsell, cross-sell, and renewal opportunities. Lead contract negotiations and pricing discussions with offshore accounts to secure long-term partnerships and ensure profitability. Resolve any issues or complaints from offshore clients promptly, ensuring positive client experience and trust.
Are you ready to drive continuous improvement, join us in making a difference!
You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.
This is not just another job; this is your career.

KEY RESPONSIBILITIES:

• Develops a sales plan to deliver revenue retention, revenue growth and new business for personal customer portfolio or sector, to meet or exceed personal sales targets and drive overall organic business growth ambition. Delivers on that plan. Designs and implements comprehensive customer segmentation frameworks based on behavioral data, demographics, industry verticals, buying patterns, and business needs. Continuously evaluates emerging market trends and customer behaviour shifts to evolve segmentation approaches.
• Develops and implements client relationship management plans to identify and build relationships with relevant decision makers and influencers within own customer portfolio organisations; enables effective two-way flow of information and develops understanding of where Survitec can deliver customer value and resolve issues.
• Sets clear objectives for each sales call or meeting; adapts standard materials to make engaging presentations to customer decision makers and influencers; asks relevant questions to gather information, evaluate the customers’ level of interest and to identify and respond to areas requiring further information or explanation.
• Develops a personal network within the business sector and represents Survitec with customers and at business sector events. Obtains market intelligence and enhances the visibility and reputation of Survitec, its products, services and ability to provide holistic safety solutions.
• Configures product and services solutions and associated contractual terms that meet the customers’ mid- to long-term needs, taking input from relevant internal specialists. Presents the solution to customer representatives and negotiates agreement within a pre-defined range of commercial parameters.
• Enters customer information from research and direct customer contact into the customer relationship management system, ensuring Survitec has quality sales data to drive effective customer retention and business development activities. Utilises the CRM system effectively to drive sales activity plans and to deliver timely reporting. Demonstrates data-driven decision making by analysing sales data to refine segmentation strategies, identifies new opportunities, and adjust tactics to improve conversion rates and customer engagement.

Act as a key escalation point for resolving customer issues, complaints, or disputes in a timely and professional manner. Collaborate cross-functionally with Customer Support, Product, and Operations teams to ensure seamless resolution of customer challenges.

• Collaborates internally and works as the customer champion in cross-functional teams to build strong external customer relationships.
• Maintains and renews a deep knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct. Ensures own work adheres to required standards.
• Creates an environment where everyone in the team can live the Survitec Values.
• Contributes positively to creating an inclusive environment where our people feel valued, appreciated and free to be who they are at work.
• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment.
• Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching. Develops and maintains an understanding of relevant technology, external regulation and industry best practices.