ABOUT FRANKE

We, the Franke company with its three divisions, are a world’s leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

KNOWLEDGE/SKILLS/ABILITIES

• Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Very High Interpretive Comprehension & Language Skills – Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Basic Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• High Reasoning Skills – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION/EXPERIENCE

• BA/BS, preferably with a focus on business, sales and marketing.
• Five years’ specific industry experience or combination of education and experience.
• Track record of sales achievement, preferably in the segment.
• Ability to function effectively as team leader, team member.
• General knowledge of the Plumbing Wholesale industry and retail segment.
• Ability to travel up to 75% of the time.

• Achieve sales and EBIT objectives for the segment.
• Develop and prioritize target list of potential customers and actively manage the sales process by making sales calls, product demonstrations and manage the relationship during pre-sales, market test, rollout and post-sales activities.
• Develop strategy to support distributors to ensure budget goals.
• Demonstrates an ability to challenge the customer’s status quo and proactively provides an insight demonstrating a strong value proposition.
• Manage the internal and external sales processes for the segment.
• Provide forecast for the Business Development team to ensure adequate inventory, installation and service support for the segment requirements.
• Provide feedback to the Business Development and Marketing Teams regarding segment trends, competitive conditions, product suggestions and growth opportunities.
• Submit monthly work plan and progress report to management team.
• Act as primary Industry Liaison in events such as trade shows, conferences, customer events, etc.
• Operate within expense budget guidelines.
• Participate with Sales, Business Development, Finance and Marketing Teams during the planning process.
• Manage reference customers and develop testimonials, case studies and ROI information.
• Other duties as assigned.