Regional Security Operations Center (RSOC) Supervisor at THERMO FISHER BIOPHARMA SERVICES PTE LTD

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Physical security, Security operations, SOC monitoring, Access control systems, S2 Global, VMS, CCTV, Visitor management, Mass notification, Incident management, SOP development, Stakeholder management, Team leadership, Risk assessment, Compliance, Vendor management

Industry

Biotechnology Research

Description

Work Schedule First Shift (Days) Environmental Conditions Office Job Description DESCRIPTION: The RSOC Supervisor is responsible for program-level leadership of the Regional Security Operations Center (RSOC) supporting sites onboard to the RSOC. This operationally focused supervisor provides high-level oversight of RSOC performance, defines and enforces alarm triage and escalation policy, acts as the regional security systems specialist, and leads onboarding and continuous improvement for RSOC-supported sites. The RSOC Supervisor sets standards, governs operational outcomes, and escalates incidents and systemic issues. How you will make an impact: Serve as the program owner for RSOC operations within the assigned region: set RSOC strategy, governance, operational standards and KPIs. Provide high-level supervision of RSOC performance and staffing models (scheduling, readiness, coverage). Lead executive- and regional-level reporting on RSOC activity, trends, and KPIs (alarm handling times, false-alarm rates, incident closure metrics). Define and maintain the alarm triage matrix, escalation playbooks and operator SOPs for access control, intrusion and life-safety events; ensure consistent, auditable responses across onboarded sites. Own incident-handling standards and post-incident review processes; coordinate root-cause analysis and systemic remediation with site stakeholders. Ensure shift-to-shift pass-down quality and enforce accurate incident documentation and reporting practices. Act as the regional access control specialist: set access provisioning/revocation policies, validate access control system configurations and S2 views/dashboards used by operators, and own access-control-related exception processes. Troubleshoot escalated access control issues and coordinate with Security Systems Engineers, IT and vendors for technical remediation. Maintain processes for badge administration and access-related requests routed to the RSOC. Lead RSOC onboarding for sites: validate system readiness (access control, video, visitor management), define alarm mapping and escalation paths, assign monitoring profiles and confirm operational playbooks. Develop and maintain operator training curricula, run competency assessments and periodic drills; set minimum operator proficiencies. Implement QA practices for operator performance and system monitoring (VMS, access control, incident platforms). Drive continual improvement — implement automation, tuning rules and processes that reduce manual tasks and false alarms. Serve as the RSOC's primary point-of-contact for regional Facilities, IT, HR, site security leadership and compliance teams. Ensure RSOC policies and operations comply with applicable regional privacy/regulatory requirements (e.g., GDPR) and local audit needs. Own program-level vendor relationship management and contracts oversight (service-level expectations, escalations). REQUIREMENTS: How you will get here: Minimum requirements / qualifications: 5+ years in physical security or security operations, with SOC/monitoring center experience. 3+ years supervisory or program-lead experience managing operational teams (or programs) in a multi-shift environment. Hands-on experience with access control systems and SOC monitoring tools (S2 Global preferred). Strong knowledge of VMS/CCTV, visitor management, mass notification and incident management platforms. Experience writing SOPs, escalation matrices and operator training programs. Strong verbal and written communication skills and demonstrated stakeholder management. Flexibility for shift work and ability to respond to incidents outside standard hours. Preferred qualifications: Prior experience supervising regional SOC/RSOC programs or onboarding multiple sites into a centralized SOC. Familiarity with Milestone Corporate XProtect, Enterprise Visitor Management, and Lenel S2 Global Access Control. Experience in controlled substance / DEA vault security programs a plus. Associate's or bachelor's degree in Information Systems, Security Management or related field. Competencies: Strategic, program-level thinker who can operationalize policy into measurable outcomes. Strong leader and coach; able to set clear standards and drive contractor/operator performance. Detail-oriented, process-driven and collaborative across IT, Facilities and regional leadership. Reporting & work environment: Reports to the Global Technical Security Senior Manager FTE role requiring onsite presence. Occasional travel for onboarding or incident response. All other duties as assigned. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The RSOC Supervisor provides program-level leadership for the Regional Security Operations Center, overseeing performance, staffing, and operational standards. They are responsible for defining alarm triage policies, managing incident response, and acting as the primary point of contact for regional security systems and stakeholders.