Key Responsibilities
Platform Administration & Operations
- Ensure system availability, performance, and data integrity within Salesforce
- Manage users, roles, profiles, permission sets, and access controls
- Perform routine system maintenance, including data quality checks, backups, and updates
- Monitor and troubleshoot system issues, including integrations, workflows, and automation errors
- Coordinate with internal teams and vendors for system enhancements, patches, and issue resolution
User Support & Enablement
- Act as the subject matter expert (SME) for Salesforce functionalities and best practices
- Provide day-to-day support to business users, including issue resolution and request handling
- Conduct user training and onboarding sessions on Salesforce usage and features
- Translate business requirements into system configurations and solutions
Configuration & Customization
- Configure and maintain objects, fields, validation rules, workflows, flows, and page layouts
- Support process automation using tools such as Flow and Process Builder
- Manage reports and dashboards to support business insights and decision-making
Feasibility Assessment & Solution Advisory
- Assess enhancement requests for technical feasibility within Salesforce
- Provide solution recommendations, effort estimation, and highlight potential constraints
- Collaborate with developers or architects for more complex customizations and integrations
Data Management & Governance
- Maintain data quality, consistency, and security standards
- Support data migration, cleansing, and deduplication activities
- Ensure compliance with internal policies and data governance practices
Documentation & Continuous Improvement
- Maintain documentation of system configurations, processes, and changes
- Identify opportunities to improve system efficiency and reduce manual processes
- Stay updated on Salesforce releases and recommend new features where applicable
Required Skills & Experience
- Proven experience as a Salesforce Administrator
- Strong understanding of Salesforce configuration (objects, fields, workflows, flows, security model)
- Experience in user management, reporting, and dashboard creation
- Knowledge of integrations and data management best practices
- Strong troubleshooting and problem-solving skills
- Good stakeholder communication and ability to translate business needs into system solutions
Desirable Attributes
- Salesforce Administrator certification (preferred)
- Experience working in cross-functional teams
- Proactive mindset with a focus on process improvement
- Ability to work independently and manage multiple priorities
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