Regional Service Center Leader at Nexi Career Site

Rzeszów, podkarpackie, Poland -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Distributed Teams, POS Terminal Installation, Service Management, Workforce Capacity Management, Service Delivery Standards, Customer Service Quality, Technical Training, Payroll Calculations, Complaint Handling, Client Cooperation, Analytical Thinking, Problem-Solving, Assertiveness, Decision-Making, MS Office

Industry

Financial Services

Description

Shape the Future of Payments with Nexi in 2026 Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment. Why This Role Is Right for You As a Regional Service Center Leader, you’ll join a collaborative and forward-thinking team based in Rzeszów. Take responsibility for overseeing the installation and servicing of POS terminals and related equipment within an assigned region. We are looking for a professional with experience in managing technical teams (including distributed teams), who can effectively organize work, ensure high service quality, and support the development of service technicians’ competencies. Fixed-term contract (temporary cover) About Your Future Role In this position, you will: * Coordination and supervision of POS terminal and equipment installation and service processes * Managing a distributed team of service technicians within the assigned region * Managing workforce capacity and team efficiency * Enforcing service delivery standards and customer service quality * Ensuring technicians have access to the necessary tools and resources to perform assignments * Organizing and delivering technical training for service technicians * Preparing data for service technicians’ payroll calculations * Handling complaints, including those related to service penalties * Cooperating with clients and ensuring a positive service experience * Performing tasks assigned by the Service Center Manager What Makes You a Great Fit We’re looking for someone eager to make a difference. Here’s what we value: Essential Qualifications: * Experience in team management, including managing distributed teams * Experience in customer service, sales, or a related area * Experience in training employees and preparing presentations * High personal culture and very good communication skills * Strong analytical thinking and problem‑solving skills * Assertiveness, composure, and sound decision‑making in stressful situations * Independence and effectiveness in task execution * Ability to motivate team members * Very good knowledge of MS Office and Windows 10 * We value creativity, energy, and initiative, along with the ability to work collaboratively and take ownership in decision‑making. * Independence, accountability, knowledge sharing, and a respectful, partnership‑based approach are key to success in this role. Bonus Skills: * Knowledge of English is an advantage Even if you don’t check every box, your unique potential and willingness to learn could set you apart. What’s in it for You? * Attractive salary and a competitive benefits package to reward your expertise and contributions * Tech equipment: Get the tools you need to succeed, including the latest technology to support your work * Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment * Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential Discover Life at Nexi We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi [https://www.nexigroup.com/en/people/life-at-nexi/overview/?utm_source=career-platform&utm_medium=job-openings&utm_content=standard.] page. Diversity and Inclusion at Nexi We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive. Your Next Step Starts Here If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!

Responsibilities

The Regional Service Center Leader will coordinate and supervise the installation and servicing of POS terminals within an assigned region while managing a distributed team of service technicians. Key duties include enforcing service delivery standards, managing workforce capacity, organizing technical training, and handling client complaints.