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Regional Service Centre Incharge (Jewellery) at Titan
Patna, Bihar, India -
Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Repair, Modification, Lead Time Reduction, Cost Reduction, Vendor Management, Inventory Management, Lean Principles, SLA Alignment, Gemology, System Knowledge, Presentation Skills, Communication

Industry

Retail

Description
Job Requirements Reporting to Manager – Customer Service (Jewellery) 1. Scope of the role  Drive Customer service deliverables across the jewelry network of (city) territory / region and expanding service access in line with all boutique’s (product sales coverage) 2.Job Profile  Servicing of after sales products – ensuring repair / modification quality, on time service, lead time reduction, cost reduction  Responsible for regional stores service TAT, Quality, Revenue and initiatives  Ensure Vendor lead time, Payment and on time material reconciliation  Co-ordination with internal supply departments such as commercial systems, technical services in day-to- day execution and improvement areas  Analyzing & providing feedback to mfg on factory defects for preventive action  Managing day-to-day RSC operations and inventory management  Implementation of lean principles in service cells  3.Key Deliverables  On time customer service and quality of product / qty serviced  Service access in line with all boutiques (product sales coverage)  SLA alignment 4. Right Person  Any Graduate /Diploma with 3-5 years experience in jewellery industry, preferably in Studded Jewellery manufacturing / Inspection areas. Certification / experience in gemology will be added advantage  System knowledge and presentation skills  Passion for Customer service  Good communication skill with proficiency in Hindi , English & Regional language
Responsibilities
This role is responsible for driving customer service deliverables across the jewelry network in the assigned territory, focusing on after-sales product servicing, including repair quality and timely execution. The Incharge will also manage regional store service performance metrics, vendor coordination, and day-to-day RSC operations and inventory.