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Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.
The Regional Service Manager, Biomonitoring APeC is responsible for managing and optimizing service delivery within the designated region. This role includes leading a team of service professionals, ensuring exceptional customer satisfaction, and driving operational efficiency. The Regional Services Manager will work collaboratively with other departments to align services with business objectives and improve overall performance. Additionally, the role is responsible for increasing services revenues and implementing programs for hardware, software, robotics and automation for the APeC region.
This role can be located in anywhere within APAC region (Singapore, Japan, India, Korea and Taiwan), and will report to the Head of Sales APeC Biomonitoring.

• Team Leadership: Guide, mentor, and develop a team of service professionals (both direct and indirect) to meet performance targets and uphold high service standards.
• Services revenues: Achieve targeted revenue goals through maintenance contracts, customer retention, and leveraging the existing Hardware Installed Base.
• Customer Relationship Management: Cultivate and maintain robust relationships with key clients, addressing their needs and concerns to improve customer satisfaction and loyalty.
• Operational Oversight: Oversee and assess service delivery processes, ensuring adherence to company standards and regulatory requirements, with a solid understanding of validation (IQ, OQ, PQ), verification, calibration services for hardware and software in robotics and automation.
• Performance Metrics: Set, monitor, and analyze key performance indicators (KPIs) to evaluate service effectiveness and pinpoint areas for improvement.
• Budget Management: Oversee regional service budgets, ensuring efficient resource allocation and cost management.
• Collaboration: Partner closely with sales, marketing, and product development teams to ensure services meet market demands and customer expectations.
• Training and Development: Identify training needs and facilitate professional development opportunities for team members.