Regional Service Manager at BYD Australia

Macquarie Park, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aftersales Capacity Assessment, Network Partnership Fostering, Operational Leadership, Customer Experience Improvement, Dealership Standards Adherence, Strategic Planning, Compliance Management, Customer Complaint Management, Business Acumen, Stakeholder Relationship Building, Problem-Solving, Travel Readiness, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams

Industry

Motor Vehicle Manufacturing

Description

ABOUT BYD BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions. As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience. ABOUT THE ROLE: As the Regional Service Manager at BYD Australia Pty Ltd - Macquarie Park Office, you will provide strategic oversight and operational leadership across the BYD Dealer Network. The role is responsible for fostering strong network partnerships, guiding future service capacity planning, ensuring adherence to dealership standards, and driving continuous improvement in customer experience outcomes. This position plays a critical role in safeguarding brand integrity while enabling sustainable network growth and performance excellence. In this role, your responsibilities will include, but not limited to: Assessing Aftersales capacity and facility plans to ensure alignment with company standards and long-term strategic objectives. Working closely with assigned Dealers to deliver exceptional customer service while maintaining overall operational standards and compliance. Conducting regular on-site visits to dealerships and providing Aftersales support as required. Driving continuous improvement in customer experience, service retention, and loyalty across each service centre. Supporting and guiding service centres in the implementation of company policies and procedures. Managing and overseeing customer complaints and special incidents within the region. PERFORMANCE GOALS: Future Network Capacity & Planning NPS / Customer satisfaction and Service Retention. Dealership customer experience and loyalty. Implementation of BYD policies & standards. Achievement of relevant business KPI’s. Implement Service Quality project deliverables. Develop Dealership action plans to deliver improvements where required. EXPERIENCE: Previous OEM experience in Aftersales, Sales, or Network Development. Strong business acumen with the ability to think strategically while upholding company service standards and brand integrity. Proven ability to build and maintain strong relationships with key stakeholders, providing consultative support across complex or large-scale operational areas. Adaptable, proactive, and solutions-focused approach to problem-solving. Willingness to travel within the allocated region (State/District). Fluent in both written and spoken English. Diploma or degree in Business or a related discipline preferred but not essential. Strong computer literacy, with proficiency in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Outlook. HOW TO APPLY If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume. BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

Responsibilities

The Regional Service Manager will provide strategic oversight and operational leadership across the BYD Dealer Network, focusing on fostering strong partnerships and ensuring adherence to dealership standards. Key duties include assessing aftersales capacity, guiding service planning, and driving continuous improvement in customer experience outcomes.