Regional Service Manager at Sunbelt Fire Inc

Birmingham, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Regional Service Leadership, Financial Management, Budget Management, KPI Monitoring, Process Execution, Customer Experience Management, Safety Enforcement, Compliance, People Development, Staffing, Cross Functional Collaboration, OEM Collaboration, Problem-Solving, Analytical Skills, Delegation, Relationship Building

Industry

Public Safety

Description

Description At Sunbelt Fire, we're not just supporting operations – we’re serving those who save and protect lives. Every truck repaired, every service performed, and every detail managed fuels our mission to serve First Responders with excellence and glorify God in all we do. We are seeking an extraordinary Regional Service Manager (RSM) who will be responsible for leading and executing Sunbelt Fire’s service operations within an assigned geographic region. Reporting to the COO, the RSM owns regional service performance, including financial results, technician productivity, process execution, safety, and customer satisfaction. As the senior regional service leader, the RSM is accountable for translating company service strategy into consistent, high-quality execution across all locations and teams. This role ensures alignment with company objectives while driving operational excellence, accountability, and continuous improvement throughout the region. Requirements Roles & Responsibilities: Regional Service Leadership & Accountability Lead, manage, and be accountable for all service department operations within the assigned region. Directly manage Service Managers, Supervisors, and/or Lead Technicians Establish clear expectations, performance standards, and accountability for regional service teams Build and sustain a culture of safety, professionalism, teamwork, and continuous improvement Coach, develop, and evaluate direct reports and department staff. Conduct structured L10s, Same Page meetings, Quarterly Conversations, quarterly department offsites, and annual reviews. Run the region on EOS and ensure service leaders effectively operate their departments within the EOS framework. Financial & Performance Management Own regional service financial performance, including revenue, gross margin, labor efficiency, and expense control while maintaining budgeted profit after direct expenses. Execute and manage the regional service budget in alignment with company targets and COO/CFO guidance. Cascade budget objectives through individual and team performance goals. Monitor and manage key service KPIs, including: - Technician productivity and efficiency - Effective Labor Rate (ELR) - Comebacks, rework, and warranty recovery - Work order cycle time and backlog Review financial and operational reporting and implement corrective action plans when performance is off target. Review and approve large service estimates, quotes, and discounts within established authority levels. Present monthly financial and operational results to the COO, including: - Action plans to address underperforming metrics - Strategies to drive growth and improve profitability Manage company tooling, fleet, and capital expenditures to ensure efficiency, safety, and cost control. Partner with the COO and leadership team to support strategic initiatives aligned with the company’s 3-Year Picture and 10-Year Target. Service Operations & Process Execution Ensure consistent execution of standardized service processes across all regional locations. Drive continuous improvement of core service processes through training and refinement. Oversee scheduling, dispatch, repair quality, documentation, and job closeout. Hold teams accountable to service processes, quality standards, and timelines. Ensure accurate and timely service documentation, inspections, and compliance records. Customer Experience & Escalation Management Serve as the senior escalation point for regional customer service issues and complex repairs Participate in key customer meetings to support relationships, retention, and service commitments. Ensure delivery of a consistent, professional, and industry-leading service experience. Partner with Sales and Account Management to support service-related opportunities. Identify risks to customer relationships and support Service Managers in implementing corrective actions. Maintain strong working relationships with division leaders, vendors, and key partners to ensure timely issue resolution. Safety, Compliance & Quality Promote, enforce, and model all safety policies and procedures across the region. Ensure compliance with OSHA, DOT, manufacturer, NFPA, and company standards. Monitor safety performance and proactively address risks to create a safe and compliant service environment. People Development & Staffing Recruit, onboard, develop, and retain high-performing service leaders and technicians Identify training needs and partner with COO and Organizational Development on technical and leadership development Support succession planning and career development within the service organization Drive employee engagement, accountability, and retention Cross Functional & OEM Collaboration Partner with Parts leadership to align inventory planning with service demand. Coordinate with OEMs and vendors on warranty claims, technical issues, and service standards. Collaborate with Finance, Sales, and Operations to ensure alignment and execution. Support company-wide service initiatives, system implementations, and operational improvements. Supervisory Responsibilities: LMA of Service Managers within the assigned geographical region Position Measurables: Regional service revenue, margin, and budget achievement, including profit after direct expenses (PAD) Technician productivity, proficiency, and utilization Comebacks, rework, and warranty recovery Customer satisfaction and retention Safety performance and compliance Employee engagement and turnover Knowledge, Skills, and Abilities: Excellent verbal and written communication skills. Ability to prioritize tasks and to delegate them when appropriate. Excellent follow up and customer relationship building skills. Strong analytical and problem-solving skills Qualifications, Education, and Experience: 5+ years of experience in service leadership Strong financial acumen with experience managing service budgets and performance metrics Proven ability to lead teams, drive accountability, and improve operational results Excellent communication, organizational, and problem-solving skills Ability to travel regularly within the assigned region Work Environment: Combination of office, shop, and field environments Regular travel to branch locations, customer sites, and training events, sometimes under varying environmental conditions Exposure to shop noise, heat, and mechanical conditions Extended driving time and occasional overnight travel Physical Demands: Regular bending, sitting, lifting, and driving The employee must frequently lift and/or move objects that weigh in excess of 10 pounds and occasionally lift or move objects up to 25 pounds. Position Type: Full time. Monday - Friday with some nights and weekends as required. Travel: Regular travel to visit company branches, customers or training events. LOCATION: Birmingham, AL BENEFITS: Medical, Prescription Drug, Dental and Vision benefits offered through BCBS of Alabama and Mutual of Omaha. Company paid Life Insurance. Company paid Long-Term Disability (Short-Term Offered). 401k with Company Match. Vacation and Sick Leave. Paid Holidays. Industry training and continuing education in field. All positions are subject to background check and drug test. If you feel called to learn more about this opportunity, we can’t wait to meet you. Apply today! 1). Step 1 – Complete Application 2). Step 2 – Complete Assessment via link below: https://go.cultureindex.com/s/474CB40000 Equal Employment Opportunity Statement: We are committed to equal employment opportunity for all qualified persons. We provide equal opportunity and equal treatment in all aspects of employment to all employees and to all applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, age (40 and over), citizenship, physical or mental disability, or military obligations. We make reasonable accommodations to ensure equal employment opportunities for qualified disabled individuals. A disabled individual is qualified for a job if he or she can, with or without reasonable accommodation, perform the essential job duties Disclaimer: The above is intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Responsibilities

The Regional Service Manager leads and executes all service operations within an assigned geographic region, taking ownership of financial results, technician productivity, process execution, safety, and customer satisfaction. This role involves translating company service strategy into consistent, high-quality execution across all regional locations and teams.