REGIONAL SERVICE MANAGER - CALGARY

Department: Sales
Job Status: Full-Time
Reports To: Regional Director - West
Travel Required: 5-25% (travel to client sites)
Work Schedule: Monday to Friday; 37.5 hours per week; variable schedule
Positions Supervised: Service Technicians, Service Coordinators, Lead & Repair Technicians

POSITION SUMMARY

The Regional Service Manager is responsible for overseeing service operations within the region. This role ensures the effective planning, development, and execution of onsite services and in-house repairs while aligning with business objectives. The Regional Service Manager collaborates with internal teams to enhance service delivery, customer satisfaction, and aftersales support while driving regional service growth.

EDUCATION AND EXPERIENCE:

• A degree in a relevant field or equivalent experience preferred.
• Minimum of 5 years of experience in service management, aftersales, or a related technical field.
• Experience in mechanical repair, rotating equipment, or the industrial sector is an asset.

TECHNICAL SKILLS:

• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.
• Strong negotiation, presentation, and problem-solving abilities.
• Ability to analyze service data to optimize performance and business outcomes.

PHYSICAL REQUIREMENTS

Regular travel and on-site engagements including PPE requirements

ADDITIONAL NOTES

The company has reviewed this job description to ensure that essential functions and basic tasks have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the described position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an employment contract, and Aerzen Canada Inc. reserves the right to modify this job description and/or assign tasks to the employee as the company deems appropriate.
Job Type: Full-time
Pay: From $80,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: In person
Application deadline: 2025-08-0

KEY RESPONSIBILITIES

• Develop and implement service strategies to achieve regional service quotas and company objectives.
• Oversee budget management and adherence to financial targets.
• Recruit, mentor, train, and develop the service team to foster a culture of excellence and efficiency.
• Oversees the planning, scheduling, and dispatching service technicians to meet customer requirements effectively.
• Enhance customer satisfaction by ensuring timely and high-quality service delivery.
• Identify operational challenges and contribute to the development of improved service policies and procedures.
• Analyze data and market trends to provide insights and support strategic business decisions.
• With the Regional Director’s guidance, adjust service strategies based on market developments.
• Review and approve service quotes, contracts, and third-party vendor agreements.
• Maintain compliance with quality, health, safety, and environmental (QHSE) standards.
• Represent Aerzen Canada in regional and global service meetings.
• Serve as a technical resource for Aerzen products, ensuring effective problem resolution.
• Contribute to a positive climate by preventing and eliminating any form of psychological harassment or sexual violence.
• Report to your immediate supervisor any situations that could lead to a harmful, unsafe, or hostile environment.

HEALTH AND SAFETY RESPONSIBILITIES:

• Maintain awareness of workplace safety procedures and promote safe practices during interactions at client sites.
• Ensure the use of appropriate personal protective equipment (PPE) when visiting customer facilities or hazardous environments.
• Report any observed health and safety risks at customer locations to your immediate supervisor.
• Participate in mandatory safety training programs and adhere to the company’s safety policies.