REGIONAL SERVICES MANAGER

Lotus Care provides a range of respite, residential and support services to Children & Adults with intellectual disabilities in a homely and comfortable community setting. We aim to empower people with the necessary skills to live full and satisfying lives as equal citizens of their local communities.
Due to continued growth and expansion of our services, we have an exciting opportunity for a passionate and strategic Regional Services Manager to join our team.

ROLE PURPOSE

Manage regional designated centres and intellectual disability services in line with regulations and resources. Build strong stakeholder relationships and advise on current and future service opportunities. Lead and mentor your team to deliver safe, high-quality services and care for Service Owners in line with Lotus Care values.

ROLE OVERVIEW

• Reporting to: Director of Services
• Contract Type: Permanent, Full-Time
• Working Week: 40 hours per week Monday to Friday
• Location of Work: Midland Counties (Offaly, Westmeath, Roscommon)

ROLE REMUNERATION AND BENEFITS

• Competitive salary
• Company pension
• 25 days annual leave
• Annual bonus
• Refer a Friend Scheme
• EAP Scheme
• Free on-site parking
• CPD support

ROLE RESPONSIBILITIES

• Lead service development, including new services and enhancements to existing centres.
• Manage working relationships, including PICs, MDT, HIQA, HSE & TUSLA.
• Oversee governance, compliance, and workforce planning across centres.
• Ensure full compliance with HIQA regulations, legislation, and organisational policies.
• Drive continuous quality improvement through audits, inspections, and action plans.
• Contribute to strategic management and support organisational development projects.
• Manage budgets and resources effectively and efficiently in consultation with Finance.
• Train and develop staff in partnership with HR.
• Foster strong stakeholder relationships with service owners, families, and funders.
• Investigate and resolve complaints and service issues in a professional manner.
• Champion a culture of safety, compliance, and continuous improvement across all services.

ROLE REQUIREMENTS

• QQI L7/8/9 Qualification in Social Care or equivalent.
• Management qualification is desirable.
• 5+ years of management experience in the ID or related sector.
• Act as PPIM for all services within their remit.
• Have a proficient working knowledge of the HIQA Standards and Health Act (2007) and associated regulations and guidance; and knowledge of national policies in the disability sector.
• Excellent leadership and decision-making skills.
• Hold a full clean driving license and access to a car.
• Garda Vetting/Police Clearance.