DEPARTMENT INFORMATION

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut. Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

EDUCATION AND EXPERIENCE

Licensed Practical Nursing (LPN) Certificate.
Minimum three (3) years of recent LPN experience in a home or community healthcare setting.
Minimum two (2) years of recent supervisory experience in a clinical or care environment.
Certifications
Current CPR and First Aid (maintained annually).
Eligibility for registration with the Canadian Council for Practical Nurse
Regulators (CCPNR) in the Northwest Territories.
Knowledge and Skills
Strong leadership, organizational, and mentorship skills.
Knowledge of home and community care best practices, client-centered care, and interdisciplinary teamwork.
Culturally responsive care, conflict resolution, and communication proficiency.

• Leads the planning, delivery, and evaluation of the Personal Support Program. Oversees resource allocation, statistical reporting, and clinical service protocols to ensure effective, client-focused care delivery.
• Supervises PSWs including hiring, orientation, scheduling, and performance evaluations. Provides coaching, mentorship, and support for ongoing skill development and competency maintenance.
• Triages client referrals, oversees care plans, and ensures regular client reassessments. Facilitates interdisciplinary collaboration and supports families in achieving optimal care outcomes.
• Conducts program and service audits, develops improvement plans, and ensures compliance with accreditation and territorial standards. Supports the collection and analysis of feedback to enhance client experiences.
• Coordinates and promotes professional development opportunities for PSWs. Leads in-house training, supports student placements, and collaborates on curriculum development to meet care standards.
• Liaises with health departments, community agencies, and external partners to align services and advocate for client needs. Participates in planning initiatives, strategic working groups, and quality improvement committees.