WHAT MAKES COMMUNITY INTEGRATED CARE A GREAT PLACE TO WORK:

Community Integrated Care is currently seeking a Regional Support Co-ordinator based in Durham who will support our North East services services.
The purpose of the role is to coordinate systems, processes and administrative duties within the service providing support to managers in terms of purchasing and supply, collation of reports and coordination of training. You will also be the first contact for enquiry management, offering professional and efficient customer service to both internal and external customers.
To coordinate systems, processes and administrative duties for an assigned group of services within the region. To provide support to managers within assigned services in terms of purchasing and supply, collation of reports and coordination of training. To be the first of contact for enquiry management, offering professional and efficient customer service to both internal and external customers.

Proficient in MS Office applications and with excellent IT skills, we are looking for a problem solver with a proactive, innovative and dedicated approach to completing work. Good communication and interpersonal skills are essential as well as an ability to take the lead on task completion activities, with minimal supervision and the ability to work as part of a team.
It is also important that you share our company values which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support.
To act as the initial point of contact for enquiry management including telephone and emails both incoming and outgoing  Development of internal process for enquiry management, referral capture and bookings  Ensuring professional and efficient customer service to visitors and staff utilising marketing and branding materials  Data input, recording, analysis and report creation, utilising internal systems and databases as required  Work towards continuous development/improvements of systems and databases  Coordinating incoming and outgoing correspondence as directed by the needs of the service  Work towards the development of coherent and consistent filing management and document control for services across Scotland  Proficient use of all Microsoft Office Applications (Word, Excel, PowerPoint and Visio) and the presentation of information  Portraying a positive and professional image of Community Integrated Care at all times