Regional Support Engineer (CT/MRI/PET-CT/X-ray/ANGIO) at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Medical Imaging, Field Service, Troubleshooting, Customer Satisfaction, Collaboration, Training, Problem-Solving, CT Imaging, MRI, PET-CT, X-ray, ANGIO, Reliability Tracking, Service Quality, Knowledge Transfer

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Regional Support Engineer (CT/MRI/PET-CT/X-ray/ANGIO) in the United States. This role offers an exciting opportunity for an experienced medical imaging professional to provide technical expertise and support across a wide range of diagnostic systems. As a Regional Support Engineer, you will be the primary technical liaison for field service teams and customers, ensuring seamless operation and maintenance of imaging equipment. You will deliver both on-site and remote support, lead technical training initiatives, and contribute to the development of a world-class customer service experience. The position involves collaboration with cross-functional teams, problem-solving complex technical challenges, and sharing knowledge to elevate service performance. With significant travel across the U.S. and occasional international assignments, this role provides hands-on experience in cutting-edge medical imaging technology. You will play a critical part in ensuring patient care is supported by reliable and expertly maintained imaging systems. Accountabilities Provide rapid technical support for MI systems (CT/MRI/PET-CT/X-ray/ANGIO) to field service engineers and customers, both remotely and on-site. Conduct technical knowledge transfers to field engineers, promoting first-time-fix excellence. Develop and deliver technical service training programs at the regional training center. Triage, coordinate, manage, and resolve customer escalations efficiently. Act as the primary technical interface between the business unit and field service organization. Track, monitor, and report reliability and serviceability issues from the field. Advise on installations, tooling, test equipment, and other operational considerations to optimize service quality. Collaborate with cross-functional teams to maintain high levels of customer satisfaction and operational performance. Bachelor’s degree in Electrical Engineering (BSEE) or equivalent technical field. Minimum 5 years of experience servicing medical imaging systems, preferably in a national or regional specialist role. Deep understanding of diagnostic medical imaging equipment in clinical environments. Experience with CT imaging and other modalities preferred. Strong field service and technical support experience in high-tech medical imaging. Excellent teamwork and collaboration skills, with a customer-focused mindset. Ability to troubleshoot complex technical issues and provide practical solutions. Willingness and ability to travel extensively across the U.S. (~75%) and internationally. Comprehensive medical, dental, and vision insurance. Short-term and long-term disability coverage. Employee assistance program. Company-paid basic life insurance. 401(k) plan with employer match. Paid time off, sick leave, and 12 paid holidays. Potential eligibility for performance-based incentive compensation. Opportunities for professional development and career growth within a global medical technology environment. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Provide rapid technical support for medical imaging systems to field service engineers and customers. Conduct technical training and manage customer escalations efficiently.