Job Title: Regional Support Manager
Location: England (North West and West Midlands) and Wales
Salary: Up to £60,000 per annum
The Surecare Group is a well-established and growing provider of high-quality care homes, committed to delivering compassionate and exceptional care across all our services. We are currently seeking an experienced Regional Support Manager to assist our Operations Director in managing our portfolio of 7 homes. This senior leadership role requires hands-on involvement, with a key focus on compliance, operational excellence, and the leadership of Home Managers.

SKILLS & EXPERIENCE:

• Registered Nurse qualification is preferable, but not essential.
• Level 5 Diploma in Management and Leadership (or equivalent qualification) is essential, or you must be willing to work towards achieving this.
• A minimum of 2 years’ experience in a regional management or equivalent multi-site leadership role within the nursing home sector, with proven oversight of multiple services.
• Proven track record of managing homes to achieve CQC and/or CIW compliance and high-quality ratings.
• Strong leadership skills, with the ability to mentor and guide managers and staff at all levels.
• Knowledge and understanding of regulatory compliance in the care sector, including health and safety, employment law, and care regulations.
• A valid driving licence and the ability to travel regularly to all homes in the portfolio. Please note, overnight stays are not required.

ROLE OVERVIEW:

As the Regional Support Manager, you will play a pivotal role in supporting and overseeing the operational management of our care homes, ensuring each location meets the highest standards of care and regulatory compliance. You will be expected to travel regularly to each home, providing interim management support when needed, particularly in the absence of Home Managers, and assisting in the day-to-day operations of the services. Overnight stays in nearby hotels may be required.

KEY RESPONSIBILITIES:

• Compliance & Quality Assurance: Ensure all 7 homes fully comply with CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) regulations. This includes maintaining the required standards and quality ratings, as well as managing any improvement plans that arise from inspections.
• Leadership & Support: Provide strong leadership and guidance to Home Managers, ensuring they receive the support needed to maintain high-quality care and operational efficiency.
• Travel & Site Support: You will be required to travel regularly to visit each of the homes in the portfolio. Flexibility and proactivity will be key in responding to needs at each location, offering on-site support, mentoring, and guidance.
• Interim Management: Step into the role of Home Manager when necessary, particularly if a position is vacant.
• Regulatory Relationship Management: Build and maintain strong relationships with regulators, including CQC, CIW, and local authorities. Ensure all homes are always inspection-ready and capable of meeting regulatory standards.
• Operational Efficiency: Work closely with the Operations Director to manage the financial health of each service, ensuring resources are used efficiently, budgets are adhered to, and financial objectives are met.
• Workforce Planning: Assist Home Managers with workforce planning, managing staffing levels, recruitment, retention, and training across the portfolio.