Reports to: Operations Manager
About The Healthcare Hub
The Healthcare Hub is dedicated to connecting talented professionals with leading care providers across the UK. We are passionate about improving lives, supporting high-quality care, and ensuring that professionals in the sector feel valued and supported in their careers.

SKILLS AND EXPERIENCE

• Proven managerial experience, with the ability to motivate and inspire teams.
• Excellent communication skills, with the ability to engage stakeholders at all levels.
• Strong knowledge of CQC regulations and compliance requirements.
• Financial acumen, with experience in budget management.
• Ability to work effectively under pressure and manage competing priorities.
• Experience in healthcare management with a strong understanding of the care sector.
• Inspirational leader with a commitment to quality care for elderly residents.
  If you are interested to hear more or would like a confidential chat please give me a call on 07478 285 738.

PURPOSE OF THE ROLE

As a Support Manager, your primary responsibility is to provide effective management and leadership support to care homes within the East region. You will be responsible for ensuring the delivery of high-quality care services, maintaining compliance with regulatory standards, and driving operational excellence across the homes under your supervision.
This role requires strong leadership skills, knowledge of care home operations, and the ability to work autonomously. Your guidance, mentoring, and support will be instrumental in driving the success of the homes and ensuring alignment with best practice standards in the sector.

KEY DUTIES AND RESPONSIBILITIES:

• Provide effective leadership and management, ensuring the right people are recruited, trained, and supported in their roles.
• Recruit, mentor, and develop care home managers and staff, fostering a positive and inclusive working culture.
• Monitor and manage financial and business performance, including budgeting, reporting, and development initiatives.
• Ensure compliance with all relevant laws, regulations, and industry standards, implementing action plans where required.
• Maintain and enhance the quality of care and living environment provided to residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies.
• Implement performance monitoring systems to track key performance indicators (KPIs) and outcomes.