JOB DESCRIPTION

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

EDUCATION

• B.S., B.A. or M.S. in life sciences or chemistry or a related field.

EXPERIENCE

• 2+ years of hands-on experience with Genetic Analysis applications including Next Generation Sequencing, Real Time PCR, and/or Cell, protein and molecular Technologies.
• Solid understanding of assay design, optimization and validation sample preparation instrument operation as well as clinical applications.
• Familiarity with data analysis, data management, computer networking and bioinformatics is desirable

• Provide technical support on both Application and Hardware for Thermo Fisher Scientific Genetic Science, Clinical Next Gen-Sequencing and Bioscience division portfolios.
• Leverage all available resources, including Generative AI and/or working with technical Support teams and Territory Specialists across regions to resolve or call out complex issues.
• Answer customer technical inquiries, primarily received through telephone and email
• Provide timely technical advice with a view to immediate problem resolution and dispatch Field team when needed.
• Maintain detailed records of customer interactions in CRM systems.
• Build up your product and workflow knowledge through continuous learning.
• Participate in crafting, maintaining and improving internal documentation and knowledge databases.
• Present internal technical training and updates and active participation in department meetings.
• Participate in additional projects, activities and duties as the need arises.