Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking an experienced and dynamic Regional Technical Manager to lead our local technical operations in Germany. This individual will be responsible for managing a small but highly skilled team of system, network, and database administrators. The team will closely collaborate with our Global ServiceNow Team to deliver seamless IT support for our German customers.

KEY RESPONSIBILITIES

• Lead and manage a local team of 4–5 IT professionals, including system, network, and database administrators
• Act as the primary liaison between the German technical team and global ServiceNow support teams
• Ensure SLAs and performance benchmarks are met for all customer service engagements
• Maintain compliance with German and EU IT regulations and data protection laws
• Represent the team in regional and global technical leadership meetings
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Proven leadership experience in IT operations or infrastructure management
• 5+ years of experience managing a team, preferably in a technical or service delivery environment
• Solid understanding of systems administration, network architecture, and database management
• Strong communication and collaboration skills, particularly in multicultural and global settings
• Fluent in German and English (written and verbal)
• Ability to work on-site at our office and travel to customer location.
• Due to the nature of the role and regulatory requirements for this role, only candidates who are German or EU citizens can be considered.
  Additional Information