Regional Technical Support Manager Europe at Merlin Entertainments

Günzburg, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Asset Management, Project Management, Stakeholder Management, Communication, Innovation, Environmental Engineering, Health & Safety, Team Leadership, Training, Compliance, Problem Solving, Guest Experience, Engineering Services, Sustainability, Best Practices

Industry

Entertainment

Description

What you'll bring to the team Get ready to enjoy the ride! We're on the hunt for a Technical Support Manager across our UK Theme Parks. In this role you will be required to provide reactive and project-based support across your designated attractions, ensuring the assets and attractions are maintained in line with legislation and in a manner that delivers enhanced guest experience and ride availability. You will be supporting the Senior Director of Technical Services & Engineering, with day-to-day faults and issues, while helping to roll out market specific or global projects. This role will also require your input and experience with the Global Technical Services policies and procedures, ensuring they are fit for purpose and operationally relevant. What You'll Do: Capex Projects: Have oversight of the rolling capex projects for infrastructure and asset replacement across the attractions, supporting short- and medium-term asset replacement projects. Asset Management: You will work closely with the attraction TDs and HSS team, to ensure assets are maintained in line with local legislation, intervening where there is a risk of non-compliance or poor asset management and escalating to the Senior Technical Director where required. Technical Support: As and when faults continue to occur, impeding guest experience, or presenting a brand risk, you will be required to provide support, ensuring any faults are dealt with in a suitable period and solution. Innovation & Sharing of Best Practice: As an ambassador for the Global Technical Services Team, you will be expected to drive innovation within your attractions, ensuring best practices and lessons learned are shared across your region and with the Central Technical Services Team to support Global asset improvement. Environmental Engineering: How Merlin operates plays a key part in our environmental footprint and utility costs. Your role will require you to work closely with the Energy and Sustainability Team, ensuring the best environmental practices and green capex is deployed and supported, in manner compliments the technical assets. People: The support and oversight of the technical services induction process will be critical to the role. You will be expected to support the induction and onboarding of new hires, ensuring they receive the training and support needed to be a success in the Technical Services team at Merlin. Qualifications & Experience At least 5 years’ experience as in a leadership role within the Theme Park or a critical engineering environment. Level 4 or above formal Technical Qualification (HNC, HND or degree level) in an engineering or technology focus area. The ability to manage extensive asset replacement programmes across a range of asset types and environments. Track record of demonstrating senior stakeholder management in a change environment. Confident at distilling complex topics in clear and concise presentation formats and verbal communication aimed at senior leadership level. Ideally has experience managing a client relationship with suppliers of engineering and technology services Ideally a NEBOSH General certificate in Health & Safety, or equivalent. Ideally has experience in visitor attractions, hospitality, or service industry. Benefits Competitive benefits package based on location Posted Salary Range Competitive

Responsibilities

The Technical Support Manager will provide reactive and project-based support across designated attractions, ensuring compliance with legislation and enhancing guest experience. This role involves oversight of capex projects, asset management, and driving innovation within the attractions.