RESPONSIBILITIES

As a key member of the Travel Retail Asia Pacific team, the Regional Trainer will be in-charge of providing innovation, sales and service training to Coty’s Brand Ambassadors and generic staff for Travel Retail Asia Pacific region.
You will also drive and manage consumer events primarily in the Pacific region and/or where needed. You build strong relationships with both the office and field teams and be the bridge to execute Brand(s) and markets retail strategies to coach BA behaviors in exhibiting best-in-class retail experience and building solid BA productivity.
As the face of BA expertise, you will play a critical role in co-creating a strong selling foundation for each BA and in return for BA to bring forth a memorable customer experience for each consumer at the point of sales. This position will be 75% in-store and 25% in office administration with work traveling opportunities.
If you are a beauty fanatic with a strong field culture who is passionate about fragrance, makeup
and skincare, we would like to speak with you!

RETAIL EDUCATION RESPONSIBILITIES:

Be the mentor of the BAs and lead by example in refinement of service excellence and selling expertise at point of sales.
Lead communication with Commercial and Education for a collaborative relationship in achieving sales excellence.
Plan, coordinate and communicate with operators for all BA training arrangement.
Manage all logistics around training sessions directly with the operators.
In collaboration with Education, support the customization and preparation of coaching and productivity trackers for BAs.
Plan and conduct onboarding sessions for new BAs.
Conduct by focus seasonal training sessions for BA/Generic Staffs of operators.
Assist in coordinating and participating at the Annual Brand Ambassadors Seminar for COTY Travel Retail Asia Pacific.
Align and Plan scheduled 1:1 BA coaching by focus by a period with Education with follow-ups sessions to ensure consistency of service delivery, grooming, and achievement of sales goals.
Track results and provide report/feedback to Commercial and Education team for goals alignment, by door by BA productivity and progress.
Provide input to the Commercial and Education team regarding reward and incentive plans for BAs and support BAs motivation programs.

PROMOTIONS AND EVENT RESPONSIBILITIES:

Collaborate with Commercial and Education in planning, executing and fronting consumer workshops and events.
In collaboration with Education, support the preparation of the BAs and promoters to support the events/workshops to achieve sales targets.
Proactiveness in providing feedback to improve the consumer journey and outpost set up

OPERATION RESPONSIBILITIES:

Monthly analysis of individual BA productivity and feedback to Commercial team. Accountable in supporting and developing BA’s overall performance and productivity.
Annual assessment and Review of BA ‘s in conjunction with Commercial feedback.
Assist in Promotional set up and review performance weekly vs target.
Assist in Launch file submissions and photo collation to Commercial
Feedback on Visual updates and changes required to the commercial team.