The Regional Vice President of Operations assists the Branch Presidents with day-to-day operations while serving as a performance-driven leader and mentor to the branches, as an operations liaison for the company and as an industry ambassador for Associa and its strategic interests/objectives.

Responsibilities Include:

• Lead the Branch Presidents to develop and implement a variety of strategies to sustain and improve employee engagement and development, to strengthen customer service and client retention.
• Capitalize on growth opportunities – existing and new, to maximize profits while maintaining an acceptable level of quality.
• Continually improve the supply chain to positively impact variables such as cost, quality, and delivery time.
• Provide oversight and guidance and feedback to team, follow up on projects assigned.
• Remain up to date on the company’s research and development efforts.
• Deliver timely updates to fellow executives on operations-related issues.

This is accomplished by:

• Embodying Associa’s Mission and Company Values
• Assessing, selecting, and developing “raise the bar” talent
• Defining and implementing strategic direction
• Driving and monitoring key business driver results via the branch Balanced Scorecards
• Developing new resources and revenue streams
• Motivating and empowering branch teams to achieve success, as measured via the Balanced Scorecard
• Develop, monitor, and administer financial program to maintain efficient, quality services
• Lead the alignment of people, systems, process, and culture in our integrated client delivery model
• Identifying organic and inorganic growth opportunities within the branch
• Weekly travel will be required for the role
• Other duties as assigned

Requirements:

• Valid Community Association Manager License (LCAM) highly desirable
• Property Management Certification(s) such as CMCA, AMS, or PCAM preferred
• Preferably resides in the Raleigh/Charlotte, North Carolina area with the ability to visit/travel to branches located throughout North & South Carolina and potentially other neighboring states in the East region.
• 10+ years of directly related or closely related experience
• 7 - 10 years of Management and/or Supervisory experience
• Knowledge of sales, operations, and/or underwriting management
• Knowledge of budget and monthly performance reporting and variance analysis
• Knowledge of applicable state statutes
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
• Knowledge of conflict resolution techniques at an expert level
• Project management at an expert level
• Self-motivated, proactive, detail oriented and a team player
• Professional customer service skills
• Time management and time critical prioritization skills

• Lead the Branch Presidents to develop and implement a variety of strategies to sustain and improve employee engagement and development, to strengthen customer service and client retention.
• Capitalize on growth opportunities – existing and new, to maximize profits while maintaining an acceptable level of quality.
• Continually improve the supply chain to positively impact variables such as cost, quality, and delivery time.
• Provide oversight and guidance and feedback to team, follow up on projects assigned.
• Remain up to date on the company’s research and development efforts.
• Deliver timely updates to fellow executives on operations-related issues