JOB DESCRIPTION

Position: Registered Branch Manager
Function: Care Services
Reporting to: Regional Managers

DESIRED QUALIFICATIONS:

• (QCF) NVQ Level V in Leadership and Management

PURPOSE OF POSITION:

To provide strong leadership from the outset, focusing on building care hours while ensuring safeguarding and protection requirements are consistently met. Shape the success of the branch with guidance from the Operations Manager, cultivating an open and engaging culture where employees feel they can make a difference.

PRINCIPAL RESPONSIBILITIES:

As the Registered Branch Manager, you may be asked to undertake the following duties:

• Lead by example, working in partnership with the staff team to safeguard Clients and Carers at all times.
• Oversee the overall operational management of the branch, including staffing, budget, performance, capacity, and oversight of all records and personal files.
• Be responsible for the development, growth, and operational performance of the branch, including the service, staff, and Carers in the field.
• Promote, drive, and grow new care packages.
• Maintain the highest standards of care and service, ensuring quality standards are upheld in all aspects of the business.
• Ensure branch and Carer compliance with CQC regulations and company policies.
• Manage staff recruitment and retention decisions.
• Support new Carers and Office staff throughout the onboarding process.
• Contribute to the development, implementation, and monitoring of client care plans, liaising with external professionals, agencies, and families.
• Develop business and people plans, and prepare strategies to enhance business potential.
• Proactively identify and develop new business sources.
• Provide effective leadership to ensure high levels of performance, employee engagement, and well-being.
• Manage the Deputy Care Manager, Care Coordinator, Administrator, and Supervisors, conducting performance and development reviews with senior care team members.
• Oversee new Client Meetings and ensure the completion of quality Care Plans.
• Attend Client reviews as required.
• Manage weekly office team meetings and attend bi-weekly meetings with the Operations Manager and office team.
• Build effective internal working relationships with the Training and Recruitment Departments to support branch development.
• Oversee the On-Call system for the branch.
• Manage branch administration, including accounts and expenditure, ensuring monthly payroll information is signed and sent to payroll.
• Organize, plan, and prioritize workload efficiently.
• Liaise with the Quality Assurance Manager regarding governance, policies, and procedures.
• Participate in Quality Assurance and Auditing processes.
• Manage the maintenance and protection of all Client records in accordance with GDPR policy.
• Develop the business and expand the Home Care Team and Client Portfolio.
• Attend required training courses.
• Attend Emergency Care Calls as needed.

Essential attributes for the Registered Branch Manager role:

• Proven capability to establish and manage a new service and team effectively.
• Excellent IT and communication skills.
• Experience in a Care Manager position.
• Experience in the care sector.
• Reliable, efficient, with strong organizational skills.
• Discreet and diplomatic.
• Patient and caring.
• Self-motivated with the ability to work independently.
• Flexible and team-oriented approach.
• Ability to prioritise tasks effectively.
• Excellent customer relations skills.
• Drive and ambition to succeed