Registered Brokerage Client Service Associate - APAC Timezone at Alpaca Services LLC

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Securities Industry, Attention To Detail, Communication Skills, KYC, Client Onboarding, Regulatory Compliance, Problem Solving, Team Collaboration, Adaptability, Ownership, Fast-Paced Environment, Operational Tasks, Researching, Decision Making, Empathy

Industry

Financial Services

Description

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Things You Get To Do: Assist clients and broker partners by being the first point of contact on service needs and issues Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks. Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items. Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams. Ensure new business paperwork is accurately and successfully submitted. Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment Ability to independently make decisions within general guidelines Basic understanding of KYC and client onboarding processes Who You Are (Must-Haves): Excited about Alpaca’s mission and what we’re building One to two years of experience in the securities industry. FINRA Series 7 license Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment Must have strong written and communication skills Experience with FINRA, Federal, and SEC regulations Ability to collaborate and work effectively in a remote team environment Must possess the ability to adapt to a changing business and regulatory environment Enjoys challenges and taking ownership of new responsibilities How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

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Responsibilities

Assist clients and broker partners by being the first point of contact on service needs and issues. Interact with several internal groups to resolve client issues and ensure new business paperwork is accurately submitted.