Report to and work closely with the Business Owner & Director
Full responsibility for daily Operations and Strategic Development of the Agency, including:- a focus on Business Growth, Marketing, Community engagement, Quality, Attraction and Retention of Professional Care Team
Provide the highest standards of Care & Continuity of Care to Clients at all times
Respond to incoming enquiries from potential Service Users, their Families, Hospital Discharge Teams and GP Practices. Provide all relevant information to prospective new clients, visit them to conduct Assessment and convert to a new package of Domiciliary Care within a safe, compliant timely manner
Liaise with Social Workers, Family & other Professionals to Plan & Manage Care Needs
Conduct Assessments & Reviews with Clients and produce Client Care Plans
Ensure the provision of healthcare arrangements
Use Care Planning Software to generate Staff Rotas, Payroll and Invoices
Recruitment, induction & supervision of new Care Professionals & Office Staff
Manage staff performance and conduct for all subordinates to achieve the highest standards
Liaise with and co-operate with Care Quality Commission inspectors and inspections
Manage the company’s Audit & Quality Assurance cycle
Practice maximum integrity in all dealings with Clients’ personal and financial affairs
Provide on call support to clients and carers during evenings and weekends as part of a rota ensuring that all calls are covered & delivering care sessions where required
Follow local safeguarding guidance and reporting mechanisms to ensure the safety of clients, staff and others
Promote a positive personal / professional profile within the local community, ensuring the good reputation of the company at all times
Applicants MUST hold a Full Clean UK Driving License & Own a Vehicle with Business Insurance Cover
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