POST SUMMARY:

Be the Registered Manager for our Extra care services to enable and create a better everyday life for the people we support and who work for us. Lead on appropriate business expansion, without compromise to quality and work towards an ‘Outstanding’ CQC rating, currently rated ‘Good’.
Reports to: COO
Hours: Full time (40 hrs per week)
Base: London

Care Management

• Work in partnership with senior managers to deliver a safe, high quality service for service users.
• Liaising with the client, family, professionals and assess the client needs along with the PBS, outcome wheel and draft the full support plan and make

it available to the relevant parties, prior start the service and signed off as accepted.

• Identify / match the suitable support workers based on their qualification, experience, training and introduce the support workers to the client and family and mobilise the team.
• Discuss all assessments, care plan and the support workers and start the care provision as per the agreed start date.
• Identify, delegate and manage the team leader for each service users
• Have a weekly or when required a catch-up call with the team leader to monitor and know the progress of the care delivery.
• Arrange and manage community support, such as work placement, voluntary placements, and educational placements.
• Report Complaints, incidents to your line manager and investigated in full and report the authorities and CQC as per the guidelines.
• Document the lessons learnt and action taken from the incident / complaint / safeguarding in a central folder for the line manger to audit on a weekly basis.
• When there is change in a need, review the client care needs or at every three months review the client need and the changes should be discussed with the team leader and the support workers and documented for the line manager audit.
• Make referrals to the relevant medical professionals and others if there is change in the need and additional support required.
• Quarterly outcome wheel evaluation, with results documented for the line manager to audit.
• Attend and participate in all review / consultation meetings with the social worker and professionals
• Participate in the On-Call rota.
• Provide personal care and administration of medicine on emergency
• Carry out other reasonable duties as required by line management.
• Smoothly run service achieving evidenced outcomes for service users.

Quality Monitoring

• Work with the team of support workers, family and professionals to achieve the agreed outcome and produce a monthly progress report on each service users to the line manager.
• Regularly liaise with the family and Team leaders and amend the service to improve the quality of service
• Ensure an up-to-date knowledge of best practice and innovative practice to aid the delivery of high quality, successful support to people with learning disabilities, autism and/or complex need.
• Monthly audit on care plan records, daily logs, infection control and MAR sheet and make the report available to the line manager with the action plan.
• Adhere to all corporate policies and contribute to implementing internal quality systems and audits.
• Do a monthly sport check on each service users and the report should be available for audit with the action plan.
• Eery 6 months send the feedback questioner, to the client or family or advocates, and professionals for their feedback of our service and produce the action plan with the report for audit.
• Do a monthly spot check or when required to the client and take feedback and action to improve the quality of service.

Staff Management

• Book the staffs for appropriate training, and keep records for audit
• Manage the staff team with the updated Rota on People planner for providing care and support to people with learning disabilities within their own homes and within our growing portfolio of properties.
• Manage, supervise and mentor support staff and Team leader, ensuring they are suitably trained for their roles. (formal Supervision every three months, Yearly appraisal)
• Along with the HR Manager, support the recruitment, development and management of staff.
• Low staff turnover and high continuity of care to service users.

Compliance

• Take overall responsibility for conformance to legislation, regulation and standards, both internal and external.
• Be responsible for the management of the service in order to meet the needs and aspirations of people supported, service commissioners and regulatory authorities.
• Be responsible for overall service design and co-ordination.
• Work proactively with regional management and other staff to ensure appropriate and timely implementation of corporate business development projects, including the achievement of an ‘Excellent’ CQC rating.
• Maintenance of a minimum CQC rating of ‘Good’.

Service Expansion

• Bidding all suitable new packages on all local authority framework contracts through DPS
• The success rate of conversion on the bided packages should be above 60%
• Network with professional to build a good relationship and liaise with them on a regular basis to build the trust and facilitate new direct referrals through framework and spot purchase.
• Search for suitable accommodation, assess the suitability of the accommodation as per the client needs, and liaise with family and professional to visit the accommodation and personalise the property to the client needs.

Job Type: Full-time
Pay: £36,000.00-£40,000.00 per year

Benefits:

• Free parking
• Referral programme

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso