ESSENTIAL QUALIFICATIONS AND SKILLS

• Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
• Proven experience in a senior or registered manager role within domiciliary care.
• Knowledge of CQC compliance and regulatory requirements.
• Strong leadership, organisational, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Full UK driving licence with access to a personal vehicle.
• Salary is dependant on previous experience, and qualifications

NOTE: WE DO NOT OFFER SPONSORSHIP FOR THIS ROLE.

About Us
The company we are hiring for are a well-established, privately owned provider of domiciliary care services, proudly serving Hemel Hempstead and surrounding areas for over 7 years. They are committed to supporting people in living independently with dignity and respect in the comfort of their own homes.
As they continue to grow, they are looking for a Registered Care Manager who is ready to take the lead in service delivery, support and manage our care team consists of an experienced office-based staff and field team consists of over 40 carers. They take pride in delivering high-quality, person-centred care and have built a strong reputation for reliability, responsiveness, and genuine community care in the next phase of our development.

SUMMARY OF ROLE

The Registered Care Manager will create and promote a caring, supportive environment for their clients by ensuring the highest standards of professional care. This role also includes leading, managing, and developing the care staff to meet individual and organisational goals.

KEY RESPONSIBILITIES

• Ensure that Company’s aims and objectives are achieved and that each client receives support tailored to their individual needs.
• Sharing on call responsibilities on rota basis in between staff members.
• Ensure full compliance with company systems, policies, and procedures, as well as all legislation and regulatory guidance (including CQC standards).
• Implement effective risk management and quality control procedures.
• Have overall responsibility for all staff, including recruitment, induction, and ongoing performance.
• Oversee and ensure delivery of staff training, supervision, and appraisal systems.
• Conduct regular team meetings and foster a culture of good communication and teamwork.
• Identify staff development needs and implement necessary training plans.
• Reports to the managing director/ Owner of the company.
• Prepare and process payroll and ensure accurate record-keeping (computerised).
• Oversee invoicing processes and ensure timely billing.
• Manage the complaints process professionally and constructively.
• Liaise with clients, families, local professionals, and social care teams to ensure smooth communication and coordinated support.
• Generate and analyse management reports to inform decisions and improvements.
• Work within agreed budgets to maintain financial health and profitability of the business.
• Actively contribute to the growth of the business through local networking and marketing activities.
• Identify opportunities for new care packages, partnerships, or service areas.