Job title: Registered Manager
Summary: The registered manager role is varied and requires you to complete a broad range of tasks. It also requires expertise in both business management and care provision. Registered managers’ responsibilities are a further step-up from manager/team leader and require additional support and development from the Nominated Individual.
Reporting to: Nominated Individual
Responsible for: Caseload managers and the Care Team
Salary:

QUALIFICATIONS

Required:

• 5+ years’ experience supporting people in various care setting
• 5+ years’ experience in managing employment law and HR compliance
• NVQ Level 5 Health & Social Care or higher
• Driver with full driving licence

Working towards:

• autism: Core Capabilities Framework for Supporting Autistic People
• learning disabilities: Core Capabilities Framework for Supporting People with a Learning Disability
• mental health: Mental Health Core Skills Education and Training Framework
• trauma-informed care and relational working
• drugs and alcohol
• sensory impairments (and communication)
• digital skills: Adult Social Care Digital Skills Framework

1. Securing and maintaining registration with the CQC to be responsible for managing the regulated care service.
2. Sharing the legal responsibility for meeting the requirements of the relevant regulations and enactments with the provider.
3. Being responsible for providing the best level of care for the people supported by the service and the workforce, by;
   a. providing meaningful, considered support and demonstrating the ability to thrive in a person-centred environment
   b. ensuring the conducting of person-centred reviews which put each person’s views and preferences at the heart of planning and decision-making.
   c. effectively communicating with service users and families to ensure satisfaction with the service,
   d. gathering annual feedback and monitoring compliments/complaints, being responsive and implementing changes to continuously improve the service.
4. Being responsible for the day-to-day running of the service, and coordinating safe care delivery, through;
   a. ensuring high-quality and up-to-date support planning and risk assessment, together with mental capacity assessments.
   b. managing staff rotas around people’s needs and preferences, ensuring staff are deployed effectively, and making the most of their skills and knowledge.
   c. ensuring safe practice guidelines and safeguarding policies and procedures are effective, implemented and adhered to.
5. Ensuring good recruitment and retention of staff, embedding culture and values in the workforce, by;
   a. attracting and retaining staff in line with values-based operations
   b. ensuring all staff receive fair and constructive feedback on their performance through values-based supervision and appraisal
   c. monitoring that all staff are properly trained and have the right skills, knowledge and capabilities to carry out their roles effectively using performance and development plans
   d. ensuring effective communication with all staff by facilitating meetings, delivering MEMOs, having direct contact and being visible in the workplace
   e. chairing a weekly Team Meeting with Caseload Managers to share company updates, best practices and lessons learned
6. Leading and promoting the company’s vision and values and developing a positive workplace culture, by
   a. embedding positive culture and values into company operations
   b. leading by example and demonstrating company values through own practice
   c. supporting the care team in;
   i. acknowledging acts of kindness
   ii. praising values based attitudes and behaviour
   iii. challenging attitudes and behaviour that contradict the company values.
7. Being responsible for meeting the health and safety requirements of the workplace, by;
   a. providing a safe environment with good house-keeping and safe hygienic spaces across locations
   b. ensuring environmental and equipment risk assessments are fit for purpose and meet the care-setting obligations
   c. ensuring risk assessments are in place for all care and support activities including new activities
   d. escalating notifications to the appropriate bodies (e.g. safeguarding, CQC, HSE, ICO, etc.)
8. Being responsible for one’s own personal development and training, being self-motivated, resilient, well-organised and dependable.
   a. attending webinars and training courses
   b. taking up opportunities to learn and improve one’s practice
   c. embedding new knowledge and leading on best practices
9. Leading CQC inspections and taking responsibility for the report outcomes following the Single Assessment Framework.
   a. Ensuring compliance in all areas with CQC, local authority and CHC
   b. Being prepared to showcase compliance.
10. Working with the wider community by networking to gather data, share best practices and understand local policy driver updates and filtering information to relevant parties in the company, by attending;
    a. the Learning Disability & Autism Partnership Board
    b. the Social Care Warriors forum to support companywide leadership
    c. the Care Provider Forum
11. Facilitating good governance and quality, by understanding governance and;
    a. keeping policy and procedure up to date, and facilitating annual reviews
    b. keeping the Good Governance statement up to date and embedded into daily practice
    c. ensuring risk assessments and record keeping are completed and fit for purpose, in line ICO guidance
    d. completing auditing and other methods of assessing quality, measured against the CQC rating system (e.g. in pursuit of excellence audit)
    e. consulting with the provider and nominated individual as part of the business planning process,
    f. providing a fortnightly update to the board of directors, of service provision through good governance meetings.
12. Being responsible for compliance with Social care legislation and regulations, policy and best practice, particularly by being up to date with and understanding;
    a. key policy drivers such as NICE guidelines, Skills for Care resources and other industry-led frameworks.
    b. the CQC regulations, regulatory model and approach
    c. the Provider Information Return (PIR)
    d. the Care Act 2014 (particularly embedding the six key principles; empowerment, prevention, proportionality, protection, partnership, accountability)
    e. the Health & Social Care Act 2008
    f. the Mental Capacity Act 2005
    g. the Health & Care Act 2022
    h. the Data Protection Act (DPA) 2018 and General Data Protection regulation (GDPR)
    i. and any other relevant best practice guidance.
13. Understanding the business by consulting on business development with the Provider and Nominated Individual, including an understanding of profitability and operating costs gained from working within agreed budgets.
14. Digitising social care by facilitating the company’s digital transformation to become ‘digital ready’, through understanding key publications to support the company’s digital journey, understanding digital terms and what they mean in social care, understanding why digitisation in social care is important, seeking support to develop own digital skills, overseeing digital transformation in the company as needed.