SCOPE OF THE POST

· To be responsible to the registered provider for the day-to-day running of the home
· To be accountable for the home’s operations and activities
· To ensure that the home operates according to its registration status and conditions and complies with all legal requirements
· To manage the home to achieve the best possible outcomes for its service users.
· To keep service users safe and well protected at all times
· To develop, promote and maintain high standards of care and best practice
· To develop, implement and maintain the systems and structures needed to run the home in the interests of its service users
· To develop and manage effectively and efficiently the financial, human and material resources needed by the home
· To be an ambassador for the home, promoting and marketing its services
· To ensure the home remains financially viable
· To ensure that all staff are informed about and work to the Codes of Practice for social care and (where applicable) nursing professionals

· Day-to-day running of the home Maintain the day-to-day running of the home on behalf of the registered provider and to meet all legal requirements
· Develop an ethos that reflects service users’ individual needs and that celebrates their individual differences and diversity
· Have all the necessary policies, procedures and systems in place required for the effective running of the home
· Address the care and health needs of each service user and to make sure they are kept safe and well protected
· Provide a staffing complement and cover in accordance with the requirements of the registered provider and current social care legislation
· Develop good working relationships within the home
· Provide effective support and supervision to the home’s staff. Maintain the premises to the standards required
· Maintain a safe environment for service users and staff and to respond to all health and safety requirements
· Manage the home’s budget and resources in accordance with the established systems and procedures. Engage in business planning and marketing of the home
· Establish effective working relationships with other professionals, agencies, CQC inspectors and all the home’s stakeholders
· Continuously monitor and review the home’s activities to make sure high standards are being maintained
· Develop effective methods for auditing and assuring the quality of the home’s provision and services Service user care
· Provide all relevant information to current and prospective service users as required by the CQC Essential Standards
· Arrange for introductory visits and meetings to enable prospective service users make informed choices and decisions about the home’s suitability
· Decide whether or not the home is able to meet the personal care needs of prospective service users
· Negotiate appropriate fees with purchasing authorities or service users or their families as appropriate
· Provide all service users with written terms and conditions of residence and to make sure that they understand them.
· Make adequate arrangements for the introduction and reception of new service users
· Investigate complaints, take appropriate action and report to the person-in-control and/or the CQC
· Address comprehensively service users’ cultural, emotional, nutritional, social, spiritual, physical health, medical, material and other needs by developing and maintaining the appropriate policies, systems, procedures and practices