In this role, you will work closely with our providers and patients through many stages of their Thirty Madison journey. The role is both patient and provider-facing, from helping patients receive medical records, to assisting providers in coordinating treatment plans. You’ll partner with and support the Customer Experience team, our medical network, and patients across all of our brands. You must be comfortable speaking with others across various channels (primarily email/message) compassionately and professionally. Patients are ready for healthcare delivery that matches the innovation and accessibility they’ve come to expect from other service sectors, and Thirty Madison is putting that capability in their hands. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.

WFH/IT REQUIREMENTS:

• Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
• A quiet place in your home to receive inbound and place outbound calls

PHYSICAL REQUIREMENTS:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person communication 7-8 hours per day
• Vision sufficient for use of a computer monitor
• Ability to sit or stand at a desk for 7-8 hours per day

U.S. APPLICANTS ONLY

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At KMG we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.

ABOUT KMG

KMG Medical Group works with Thirty Madison’s multi-speciality portfolio of digital health solutions with a focus on helping patients with chronic health issues. At KMG we believe that access to quality healthcare should never be a luxury. Our mission is to provide high-quality healthcare that is both affordable and accessible. We focus on caring for the whole patient, not just their symptoms. Through our novel approach to care delivery, we combine the best of specialist-level healthcare with the convenience of telemedicine. As we continue to grow, we pride ourselves on finding individuals who truly embody our core values and are passionate about providing our patients with the opportunity to live their healthiest lives.

This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.

• Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents.

Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission

WHAT YOU GET TO DO EVERY DAY

• Review medical history with patients in preparation for prescriber review
• Provide patient counseling on the use, safety, and side effects of medications prescribed through our platform
• Counseling and treatment disposition for patients
• Complete and submit required public health reporting
• Collaborates in establishing the plan of care, coordinates and implements care delivery while anticipating patient care needs across the continuum of our platform
• Analyzes comprehensive information pertinent to the patient’s care and management to determine nursing diagnosis
• Continually utilizes the nursing process to evaluate a patient’s progress towards goals and applies appropriate interventions to ensure effective outcomes
• The registered nurse may also contribute to other areas of the business related to clinical care, such as development of counseling resources for patients, process improvement, and audits of clinical quality and operations
• Attending weekly RN meetings; Staying up to date with process improvement or workflow change implementations
• Other duties as assigned

WHAT YOU BRING TO THE ROLE

• Registered Nurse in good standing with a compact license; compact license a must
• Primary care experience preferred
• Must be able to work regular weekend shifts
• Additional non-compact/individual state license(s) a plus
• Must be willing and eligible to apply for licensure in all 50 states
• Comfort in counseling on side effect management, drug interactions, adverse events, medication-specific guidelines for the different conditions and treatments that we currently offer, and any conditions we expand into (ex. Birth control, STI, UTI, migraine, dermatology, mental health)
• Exceptional written and verbal communication skills - Spanish speaking a plus
• Availability to train during scheduled orientation period
• Regular and reliable attendance
• Enthusiastic about providing unparalleled patient experience through the delivery of prompt and empathetic care to our patients driven by a culture of excellence.
• Self-motivated and thrive in environments that offer a high degree of autonomy
• Skilled at using online tools and technology to deliver care and communicate with patients