Registrar - Consumer and Commercial Division - NSW Civil and Administrative at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

173174.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Collaboration, Customer Service, Case Management, Stakeholder Engagement, Continuous Improvement, Legal Advice, Quasi-Judicial Functions

Industry

Government Administration

Description

Location: Negotiable may be based at any NCAT Consumer and Commercial Division Registry (Sydney CBD, Penrith, Liverpool, Tamworth, Newcastle and Wollongong) Employment Type: Ongoing full-time – 2 roles available Salary: $149,739pa to $173,174pa – plus super and annual leave loading Your role The NSW Civil and Administrative Tribunal (NCAT) provides specialist Tribunal services with a simple, quick and effective process for resolving disputes and reviewing administrative decisions. The types of cases dealt with by NCAT are broad and diverse. These range from tenancy issues and building works, to decisions on guardianship and administrative review of government decisions. We have two new and exciting Registrar roles available within the Consumer and Commercial Division of the Tribunal. NCAT’s Consumer and Commercial Division deals with everyday disputes in areas like housing, property, and consumer issues. Common dispute types include tenancy, strata, home building defects, dividing fences, and retirement village matters. It also covers consumer claims about goods and services, motor vehicle issues, and retail lease disputes. NCAT aims to resolve these through conciliation or hearings, offering a practical and accessible way to settle conflicts. The Registrar roles are senior leadership positions responsible for overseeing the day-to-day operations of the Division, supporting Tribunal Members, and ensuring the delivery of high-quality, timely, and accessible dispute resolution services. As a Registrar, you will lead teams, drive service and process improvements, and play a key role in shaping the strategic direction and performance of the Division and Tribunal. What you’ll do The Consumer and Commercial Division Registrars will collaborate to ensure the delivery of efficient, consistent, and high-quality services across the Division, promoting alignment in processes and shared accountability for outcomes. Registrar Consumer and Commercial Division Operations The Registrar Consumer and Commercial Division Operations will be responsible for a range of key operational and support functions, including case management, scheduling, listing, and file management. They will provide day-to-day to customers and tribunal Members. Registrar Consumer and Commercial Division The Registrar Consumer and Commercial Division will play a critical role in managing staff and supporting Tribunal Members, including overseeing infrastructure needs. They will act as a key escalation point for a range of issues and complex queries. The role also involves managing the Consumer and Commercial Division’s digital space, engaging with stakeholders, and overseeing the Consumer and Commercial Division’s budget. What we’re looking for We are seeking applications from those who thrive in collaborative environments and bring a practical, common-sense approach to getting things done. The ideal candidates are team players who can work effectively with others, adapt to changing priorities, and focus on solutions that drive results. Capacity to develop and maintain effective working relationships with stakeholders including judiciary, government agencies, community groups and tribunal users in order to identify needs and maximise the use of resources. Ability to Identify and implement opportunities for continuous improvement, including the collection and analysis of data, to ensure efficiency in the use of resources and the achievement of performance targets. Demonstrated ability to provide expert advice to the Executive Director/Principal Registrar, the President and Division Heads on complex legal issues that are likely to impact on the functioning of the Registry and the delivery of services. Someone who can perform quasi-judicial functions in accordance with legislation. Experience in a tribunal or court environment would be useful but is not essential. Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment. Click here for more information about accepting a role with NCAT. Download the Registrar Consumer and Commercial Division Operations Role Description Download the Registrar Consumer and Commercial Division Role Description To apply directly via the DCJ Careers site click here. Search for the job reference 79314 and click the ‘Apply now’ button. What We Offer We offer a variety of benefits, including: · A challenging and rewarding career · Flexible, autonomous work environment · Competitive pay and conditions · Training and development opportunities to build and maintain capabilities · Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role: Provide an example of how you have led or influenced collaborative efforts across teams or stakeholders to deliver exceptional customer service outcomes. Describe the strategies you employed, how you managed competing priorities, and the impact of your approach? In your cover letter, please specify the position you are applying for and provide a clear explanation of how your skills, experience, and achievements align with the requirements of that role. Applicants may express interest in both positions or indicate a preference for one only. Applications close – 11.59pm AEDST – Sunday, 30 November 2025 Got a question? For more information about the role or what it’s like to work for DCJ, please contact Renita Best on (02) 9307 6827 or renita.best@ncat.nsw.gov.au If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on 02 9765 3526 or email the recruiter Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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Responsibilities

The Registrars oversee the day-to-day operations of the Consumer and Commercial Division, ensuring high-quality dispute resolution services. They lead teams, manage case operations, and support Tribunal Members in their roles.