Title: Registrar Coordinator
Employee Classification: Registrar Coordinator
Campus: University of North Texas
Division: UNT-Enrollment Management
SubDivision-Department: UNT-Registrar
Department: UNT-Registrar-165001
Job Location: Denton
Salary: $39,600.00

ABOUT US - VALUES OVERVIEW:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

DEPARTMENT SUMMARY

The Registrar’s Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.
UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

POSITION OVERVIEW

The Registrar Coordinator is a full-time position responsible for maintaining the operational workflow for transcripts processing. Monitors the workflow and related queues as well as provide support to the team and other areas as it relates to transcript processing. Oversees transfer articulation evaluation, rules, and test credit processing.

MINIMUM QUALIFICATIONS

Associate’s degree and two years of office administration experience; or any equivalent combination of education, training and experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Proficiency in MS Office and other related technologies or ability to quickly assimilate.
• Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating facts to trouble shoot issues.
• Strong customer service skills.
• Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
• Knowledge of standard office policies and procedures ability to quickly assimilate.

PREFERRED QUALIFICATIONS

• Bachelors Degree.
• Ability to work as part of a large team.
• Quality customer service skills, responsible, dependable, and professional. Excellent verbal and interpersonal skills.
• Dedication to customer satisfaction by providing timely and accurate services.
• Ability to develop and maintain effective working relationships.
• Exceptional attention to detail.
• Ability to learn and use a variety of simple to complex computer applications.
• Flexibility to change tasks quickly.

PHYSICAL REQUIREMENTS:

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.

• Daily management of ICT (Intelligent Capture of Transcripts) workflow queues, including error reporting and correction, customer service inquiries, and data collection to ensure efficient and timely processing of all incoming transcripts.
• Review test credit (AP, CLEP, IB, etc.) application to student record and articulation maintenance.
• Acts as an escalation point for issues and ensures proper procedures and communication protocols are followed.
• Utilize applications such as TES, Transferology, and uAchieve to maximize articulation rules, education, and application as well as maintain organization tables in EIS.
• and maintains documentation and provides training and information to staff, as needed, as it relates to ICT workflow and transfer articulation.
• Oversee quality assurance of transcripts processed, identify issues, troubleshoot, and find solutions to assist the Assistant Registrar in improving methods and systems for transcript processing.
• Coordinate processing of all incoming transcripts and related documents into and within the UNT imaging system (Perceptive Content).
• Completes all required training as assigned.
• Supervise student workers, including recruitment, training, daily tasks management and facilitate customer service best practices.