Title: Registrar Coordinator
Employee Classification: Registrar Coordinator
Campus: University of North Texas
Division: UNT-Enrollment Management
SubDivision-Department: UNT-Registrar
Department: UNT-Registrar-165001
Job Location: Denton
Salary: $39,600

ABOUT US - VALUES OVERVIEW:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

DEPARTMENT SUMMARY

The Registrar’s Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.
UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

POSITION OVERVIEW

This role blends student-facing customer service with behind-the-scenes process management. Supports student success through managing residency reclassification for continuing students, including maintaining training and web content for the reclassification process. Responsible for enrollment verification and academic certification in PeopleSoft and through National Student Clearinghouse. Supports Certification Area customer service through managing student staff, front counter & phone presence, and general certification processes.

MINIMUM QUALIFICATIONS

Associate’s degree and two years of office administration experience; or any equivalent combination of education, training and experience.

KNOWLEDGE, SKILLS AND ABILITIES

Proficiency in MS Office and other related technologies or ability to quickly assimilate. Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating facts to trouble shoot issues. Strong customer service skills. Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math. Knowledge of standard office policies and procedures ability to quickly assimilate.

PREFERRED QUALIFICATIONS

Previous experience working in a higher education setting. Familiarity with FERPA laws governing the privacy of student records Customer service background. Ability to quickly grasp detailed rules and regulations and apply them accurately to students situations.

• Guide continuing students through Texas residency rules and application processes. Collect and review residency justifications; present cases to the review committee.
• Ensure consistency of citizenship/visa/residency data across university systems and offices.
• Manage enrollment verification through EIS and the National Student Clearinghouse (NSC).
• Provide exceptional customer service to students, faculty, and staff for the Certification Area, through supervising student staff and managing phone/email/in-person inquiries.
• With all Certification Area staff, supports conferral of degrees at Commencement ceremonies.
• Serve as a backup for NSC reporting and athletic certification processes.
• Collaborate with Athletic Advising on schedule changes.
• Complete special projects and assignments as needed and stay current with required training and institutional policies.