Registration Assistant at Suffolk County Council

Woodbridge, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

28598.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teamworking, Accuracy, Attention To Detail, Conflict Resolution, Communication, Administration, Record Keeping, Financial Transactions Handling, Reception Duties, Mentoring, Training

Industry

Government Administration

Description

* Suffolk County Council * Address: Woodbridge Registration Office, Woodbridge IP12 1BH - On-site working * Salary: £28,598 per annum (pro rata) * Hours: Administration role - 14 hours per week worked as 7 hours on Tuesday and Friday Ceremony Officer, see below, zero hours - no guaranteed hours. As and when required for ceremonies * Contract: Permanent Here at Suffolk County Council we’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As a Registration Assistant in the Woodbridge team you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career. Reimagine the possibilities. Your role and responsibilities You will be taking phone calls from members of the public, responding to questions, booking appointments and ceremonies, issuing certificates and carrying out searches of the historic records. This will include the handling of financial transactions and the responsibility of working with secure stock and maintaining records in relation to a range of registration service activities. You will also be required to undertake reception duties greeting and directing visitors to the office. You will also be responding to enquiries in writing and directing people to our on-line digital channels. You will also be expected to register civil ceremonies during office hours where you will be travelling around the county. From time to time you may be required to mentor and train less experienced colleagues and deputise for more senior staff. There is an expectation, that alongside the Registration Assistant role, you will take up a Ceremony Officer role. Please read information about the role [https://sccrecruit.blob.core.windows.net/assets/SCC/22718-Ceremony-Officer (2).docx]. You will need * To be educated to level 3 standard or have clear evidence of an equivalent level of knowledge and experience * To thrive on accuracy and excel in fast-paced environments * Excellent customer service and teamworking skills * To be able to keep calm under pressure, have a sharp eye for detail, and can confidently manage groups while maintaining a professional appearance * Ability to navigate tricky situations and resolve conflicts. You can view a full list of requirements in the Job and Person Profile (Word) [https://sccrecruit.blob.core.windows.net/assets/SCC/22718-Registration-Assistant-JPP.docx]. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team The Suffolk Registration Service is responsible for the registration of births, deaths and marriages, civil partnership and citizenship ceremonies. Registration Assistants carry out a varied range of administration support functions across all areas of the service. They are also required to register and/or conduct ceremonies in local authority ceremony rooms and at a range of locations across the county. Despite being spread across the county, we have a ‘one team’ approach in all that we do to enable us to deliver a quality service to our customers and support each other. We are an inclusive team and always welcome ideas to adapt and improve the way we deliver. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report [https://www.suffolk.gov.uk/council-and-democracy/our-aims-and-transformation-programmes/the-councils-equality-and-inclusion-commitment-to-you]. For more information Please contact Lisa Goldsmith for a casual conversation. You can reach them by calling 0345 607 2090 or emailing Lisa.goldsmith@suffolk.gov.uk [Lisa.goldsmith@suffolk.gov.uk]. How to apply Step 1 - Read the Job and Person Profile (Word). [https://sccrecruit.blob.core.windows.net/assets/SCC/22718-Registration-Assistant-JPP.docx] Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word) [https://sccrecruit.blob.core.windows.net/assets/SCC/Other-Docs/SupportingStatementTemplate.docx]. 1. Can you describe a situation where you had to maintain accuracy and attention to detail under pressure? How did you ensure the quality of your work? 2. How do you prioritise tasks when dealing with multiple responsibilities such as phone calls, bookings, and financial transactions? 3. How do you adapt your communication style when dealing with people from different backgrounds in the community? 4. Please confirm you have read the information about the Ceremony Officer role and that you would be happy to work in both roles. Step 4 - Upload a CV (without name and personal details). For guidance on completing your application, please see our How to Apply page [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/657088]. We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/764097] to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed. Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages [https://www.suffolkjobsdirect.org/#en/sites/CX_3001/pages/757078]. If you're invited to the next stage, you’ll have another chance to request adjustments. Closing date: 11.30pm, 8 April 2026. Interview date: 22 April 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.  #LI-Onsite As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: * up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days * membership of a competitive Local Government Pension Scheme (LGPS) * travel, lifestyle, health and wellbeing benefits * performance-related annual pay progression, in addition to an annual cost-of-living pay increase * training and encouragement to expand your knowledge * a variety of career development opportunities across our organisation * diverse and active staff networks * flexible working options, with the right to request flexible working from your first day Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) [https://careers.suffolk.gov.uk/].

Responsibilities

Responsibilities include handling public inquiries via phone, booking appointments and ceremonies, issuing certificates, conducting historical record searches, and managing financial transactions and secure stock. The role also involves reception duties, responding to written inquiries, registering civil ceremonies across the county, and potentially mentoring colleagues or deputizing for senior staff.