DESIRABLE CRITERIA

• Experience Using Helpdesk or IT Support Softwar
• Knowledge of ID Check requirements
  Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
  References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
  Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
  Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
  DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

MAIN DUTIES OF THE JOB

Epsom and St Helier are seeking a Registration Authority (RA) Agent to support the implementation and administration of the Electronic Patient Record (EPR) Programme across the Trust, ensuring staff have the correct access to NHS systems via Smartcards.
As an RA Agent, you will be responsible for:
✔ Processing new EPR system registrations, account amendments, and Smartcard issuance.
✔ Verifying identity checks and maintaining compliance with national RA guidelines.
✔ Providing first-line support for RA service queries and assisting users with system access.
✔ Coordinating with HR, IT, and external partners to manage credentialing and access control.
✔ Supporting training sessions, maintaining records, and ensuring smooth RA operations.

6. GENERAL ADMINISTRATIVE DUTIES

• Maintain accurate RA records and reports.
• Assist in planning and coordinating RA-related meetings and events.
• Ensure room facilities and equipment are available and functional for Smartcard issuance and training.