• Checks in/out patients and makes any follow-up appointments and addresses any questions they have regarding additional visits.
• Oversees the waiting area, coordinating patient movement, and presents any problems or irregularities to the supervisor.
• Enter accurate data on patient demographics, payer source.
• Obtain patient consents per the policy of CHCSEK.
• Demonstrates an understanding of insurance guidelines to obtain required information in order to assure that accounts are processed without denial.
• Ensures financial assistance applications are complete.
• Responds to patient’s needs by obtaining available clinic resources such as translation services, patient navigator, or eligibility coordinator.
• Answer clinic phones providing excellent customer service, directing calls to the appropriate location.
• Open clinic building as appropriate and may secure clinic upon closing.
• Collects and processes patient payments to assure accurate posting on account and reconciliation of monies collected.
• Demonstrates understanding of the registration guidelines established for the specialties within the clinic.
• Schedule patients per policy.

Additional Dental Registration Essential Duties

• Understand dental terms and appointment types.
• Ensures receipt of dental prepayments for all services.
• Add dental case managers to all patients.

Additional Behavioral Health Essential Duties

• Performs insurance verifications for behavioral health patients.
• Add behavioral case managers to all appointments.

The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned.