Registration Coordinator 1 at Rancho Health MSO, Inc

Temecula, California, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

23.0

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Insurance verification, Appointment scheduling, Cash handling, Data entry, EMR navigation, Communication, Problem-solving, Organizational skills, Typing, Phone etiquette, Multitasking, Conflict resolution, Attention to detail

Industry

Hospitals and Health Care

Description

Job Summary: The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  * Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.   * Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.   * Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.  * Schedule, reschedule and confirm patient appointments.   * Work within multiple websites to verify insurances for patient appointments.   * Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.    * Manage assigned task lists.   * Work as a team with other co-workers to complete tasks.   * Updates and/or verifies all demographics and necessary paperwork before a patient is seen.  * Endeavors to keep patients on schedule and communicates with the back-office regarding delays.  * Assists ill or distraught patients as necessary.  * Troubleshoots problems or requests of patients.  * Maintains reception area and waiting room area in a neat and orderly condition.  * Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.  * Any other duties or responsibilities the front office staff may be assigned.   Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required: * High school graduate or equivalent (GED). Minimum Experience Required: * Successful completion of a medical front office program or on the job training with an emphasis on customer service. Minimum Knowledge and Skills Required: * Bilingual Spanish is preferred. * Ability to communicate effectively and congenially with patients and staff members in person and over the phone.  * Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.  * Basic office skills such as typing, transferring calls, faxing, etc.  * Organizational and problem-solving skills.  * Ability to work on the computer for long stretches of time.  * Ability to navigate and accurately input within the EMR system.  * Ability to accept supervision and feedback. Benefits at a Glance: We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being. Locations may vary depending on where the need is for coverage. Travel: Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes. Travel Percentage: 10-30% Work Authorization: Must be authorized to work in the United States. M-F (hours based on business needs)

Responsibilities

The Registration Coordinator manages the patient check-in and check-out process, including verifying insurance and scheduling appointments. They are responsible for maintaining a neat reception area and ensuring efficient patient flow through the office.