Registration, Nationality and Bereavement Coordinator

at  JGP Resourcing

ABOUT THE BOROUGH

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.
Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston’s riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.
Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.
Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.
We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.
Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

ABOUT US

Kingston Register Office is where customers register births, deaths, marriages, civil partnerships and stillbirths. Customers can also find records of these events and order copies of certificates. Based across two sites, one at the Guildhall in Kingston town centre, and the Bereavement Office based at Kingston Cemetery.

As Registration, Nationality & Bereavement Advisor/Coordinator the post holder will contribute to the delivery of that vision by:

• Providing effective and efficient delivery of the statutory and non-statutory Registration, Nationality & Bereavement Services within the Royal Borough of Kingston upon Thames.
• Provide admin support for all areas of the Registration, Nationality & Bereavement Service in accordance with statutory legislation and local authority policies.
• Work as a team to provide and learn business processes, collaboratively identifying areas for improvement.
• Focus on professional development to increase knowledge and map career progression.
• IPB - Provide deputy cover for Registration Officers in accordance with Registration legislation and local authority policies - Birth and death Registrations.
• IPB - Deputise for the SR taking notices of intention to marry or form a civil partnership.

In order to fulfil this role, you will need to be able to demonstrate excellent communication skills. You will have experience of frontline customer service and great organisational skills, and able to problem solve and work as a team in a fast paced environment, prioritising urgent queries. You will have excellent IT skills. With focus on google documents.
If you would like to discuss the role and have an informal discussion with the Operations Lead, please call 0208 547 6196