Registration Officer at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

110271.0

Posted On

17 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Regulatory compliance, Legislation interpretation, Application assessment, Customer service, Communication, Time management, Analytical thinking, Decision-making, Mentoring, Database management, Loris, Objective, Salesforce, Attention to detail, Collaboration

Industry

Government Administration

Description

Role Title: Registration Officer Grade: 5/6 Salary Range: $99,938 - $110,271 + Super Location: Parramatta Term: Temporary About the Building Commission NSW The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets. The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility. Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner Responsibilities include: -Assess and determine complex and escalated certifier registration applications. -Communicate clearly and professionally, both in writing and verbally, with strong attention to detail. -Manage multiple tasks and deadlines effectively, especially when dealing with sensitive or high-profile matters. -Provide expert advice and evaluation of complex certifier registration matters in line with legislation, policies, and procedures. -Interpret and apply a wide range of legislation to support sound regulatory outcomes. -Deliver quality customer service in roles where decisions impact individuals or businesses. -Support, mentor, and guide team members to achieve shared goals and business outcomes. -Contribute to continuous improvement initiatives and respond to evolving customer needs. To be successful in this role you will have: -Strong verbal and written communication skills, especially when navigating complex or contentious issues. -Excellent organisational and time management abilities, with a focus on prioritising tasks effectively. -Ability to thrive in a fast-paced environment while maintaining accuracy and consistency. -High attention to detail and resilience to meet tight deadlines -Excellent customer service skills -Sound analytical thinking and decision-making abilities. -Strong collaborative skills. A flexible and positive approach to teamwork, consistently contributing to group objectives. -Working with legislation in a hands-on environment -In-depth knowledge and specialist expertise in assessing applications under the Building and Development Certifier legislations. -Communicating effectively at all levels -Extensive experience in using databases, for example, Loris, Objective, and Salesforce. The attached Role Description is generic, which promotes mobility within the NSW public sector by allowing employees to transfer between similar roles more easily. This job advertisement describes the more specific responsibilities of the Registration Officer role, for which we are currently recruiting. This position is currently vacant for up to 21 September 2026 a high possibility of extension, and we anticipate the successful candidate to commence as soon as possible. Please discuss with your manager prior to applying for this role. What we need from you An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. Salary Grade 5/6, with the base salary for this role starting at 99,938 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Vanessa Stanghieri via vanessa.stanghieri@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 28th April 2026 [9:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact vanessa.stanghieri@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The Registration Officer assesses and determines complex certifier registration applications while providing expert advice in accordance with relevant legislation and policies. The role also involves managing high-profile matters, mentoring team members, and contributing to continuous improvement initiatives.