Job Introduction
Are you passionate about providing excellent customer service and supporting people through significant life events?
Staffordshire Registration Services is seeking positive individuals who have experience working in front-facing, customer-focused environments. You will play a key role in delivering high quality services for the registration of birth, deaths, stillbirths, marriages, civil partnership, citizenship, ensuring compliance with statutory requirements and best practice.
If you have administrative experience, excellent organizational skills and can be proactive and solution-oriented due to the varied nature of the role, we invite you to apply and join our innovative and ambitious team.

WE HAVE 2 VACANCIES SPECIFICALLY IN OUR BURTON REGISTRATION OFFICE BUT WE DO ALSO HAVE 2 VACANCIES IN OTHER REGISTRATION OFFICES ACROSS STAFFORDSHIRE. ON YOUR APPLICATION FORM, PLEASE INDICATE YOUR PREFERENCE(S). PLEASE FEEL TO TICK BOTH OPTIONS.

Main Responsibilities

You will be involved in:

• The registration of births, deaths, still birth and notice of marriage within the statutory framework.
• carrying out duties of Deputy Superintendent Registrar and Deputy Registrar when attending marriage and civil partnership ceremonies.
• carrying out duties in relation to citizenship and discretionary ceremonies
• issuing requests for copy certificates
• maintaining and undertaking auditable records of all day to day financial transactions within the office.
• travelling between the Registration Offices and Sub-Offices, and to other locations in connection with registration purposes.

The Ideal Candidate
We are looking for enthusiastic, professional, flexible individuals, committed to providing excellent customer service and achieving high quality standards.

We also need you to be able to:

• Ability to handle sensitive situation and respond flexibly to changing situations.
• Proven ability to work to a high degree of accuracy, both independently and as part of a team.
• Proven experience in customer facing role/s
• Excellent communication skills, both written and verbal
• Experience of using a range of ICT applications and digital platforms

“We’re happy to talk flexible working”
Interviews will be held during the week commencing 23rd June 2025
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact: Amy Durston, Registration Service Operations Manager on amy.durston@staffordshire.gov.uk or Claire Hillback, Registration Service Team Leader on claire.hillback@staffordshire.gov.uk or Keir McCluskey, Registration Service Team Leader on keir.mccluskey@staffordshire.gov.uk
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council

Please refer the Job description for details