Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives
We are looking for customer focused and conscientious officers to be part of a team that is responsible for the registration of qualified social workers and ensuring that the register is up to date and accurate. The team also provides advice and guidance to all people who contact Social Work England.
This role will play a key role in delivering a high-quality registration and advice service to social workers and the public.
Please note this is a rolling advertisement and will remain open until the role is filled, we may withdraw the vacancy at any point should an appointable candidate be identified. If you are interested in this role, please submit your full application at your earliest convenience to maximise your chances of being considered.

What you will do

• Act as the primary point of contact for Social Work England, providing consistent and high-quality customer service. You will need to make independent decisions about when to escalate issues of public protection and organisational reputation by taking ownership of enquiries and applying sound judgement.
• Identify, request, and obtain information relevant to the renewals process. Actively manage and follow-up requests in a respectful and sensitive manner.
• Ensure timely assessments by prioritising work independently, managing your own workload and using initiative and problem-solving skills to manage competing demands.
• Develop and maintain effective working relationships with internal and external stakeholders by providing consistent and quality customer service, tailoring correspondence to meet the requirements of the recipient.
• Manage large quantities of personal and sensitive information in accordance with data protection legislation and our data management policies and procedures.
• Ensure the accuracy and integrity of the Register of Social Workers in England in accordance with Part 3 of the Social Workers Regulations (2018).
• Collect payments for renewal to the Social Work England register, including the regular chasing of outstanding payments and reconciliation of payments received
• Ensure that all work is carried out within set key performance indicators (KPIs) and service level agreements (SLAs)
• Ensure complaints are responded to effectively and efficiently in accordance with Social Work England’s complaints policies and procedures.
• Be a change champion, assisting with implementing change within the team, by creating and collaborating with colleagues to improve processes, guidance, and communications.
• Carry out any such other reasonable duties as may be assigned from time to time.

Your skills, knowledge and experience

• Excellent written and verbal communication skills, ability to draft clear and comprehensive correspondence and to present information clearly in telephone discussions or written correspondence.
• Ability to work well in a team with a proactive, collaborative, and reliable approach to teamwork, and strong personal resilience.
• Commitment to continuous service improvement: both in suggesting new, more efficient ways of working and in learning and following improved ways of working.
• Ability to work under pressure in a busy, demanding, environment using prioritisation and organisational skills when managing competing deadlines.
• Ability to deal discretely and sensitively with confidential and personal information including details of health and character, financial details, and convictions.
• The ability to creatively troubleshoot, identify and resolve problems
• Commitment to ensuring quality and accuracy of work.
• An excellent working knowledge of databases and comprehensive records maintenance, including a proven ability to use Microsoft Office applications to intermediate level.
• Strong customer service skills, and the ability to deal sensitively and effectively with a range of stakeholders, managing their needs and requests in a timely manner.
• The ability to work cross-organisationally, working well with others and responding positively, creatively, and supportively to a variety of colleagues while maintaining high and consistent standards.
• A commitment to your own training, development and induction, as well as training and mentoring of colleagues.
• A demonstrable commitment to inclusion and diversity.

Details

• Job type: Fixed-term 6 month contract
• Working pattern: Full-time. We offer flexible working subject to business need.
• Salary: £25,921 per year
• Benefits: flexible working, contributory pension, life insurance and benefits portal.

Application
During the application process, you’ll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £25,921.00 per year

Benefits:

• Free flu jabs
• Life insurance
• On-site gym

Work Location: Hybrid remote in Sheffield S3 8B

• Act as the primary point of contact for Social Work England, providing consistent and high-quality customer service. You will need to make independent decisions about when to escalate issues of public protection and organisational reputation by taking ownership of enquiries and applying sound judgement.
• Identify, request, and obtain information relevant to the renewals process. Actively manage and follow-up requests in a respectful and sensitive manner.
• Ensure timely assessments by prioritising work independently, managing your own workload and using initiative and problem-solving skills to manage competing demands.
• Develop and maintain effective working relationships with internal and external stakeholders by providing consistent and quality customer service, tailoring correspondence to meet the requirements of the recipient.
• Manage large quantities of personal and sensitive information in accordance with data protection legislation and our data management policies and procedures.
• Ensure the accuracy and integrity of the Register of Social Workers in England in accordance with Part 3 of the Social Workers Regulations (2018).
• Collect payments for renewal to the Social Work England register, including the regular chasing of outstanding payments and reconciliation of payments received
• Ensure that all work is carried out within set key performance indicators (KPIs) and service level agreements (SLAs)
• Ensure complaints are responded to effectively and efficiently in accordance with Social Work England’s complaints policies and procedures.
• Be a change champion, assisting with implementing change within the team, by creating and collaborating with colleagues to improve processes, guidance, and communications.
• Carry out any such other reasonable duties as may be assigned from time to time