REGISTRATION SERVICE MANAGER (CEREMONIES

Date: 12 Aug 2025
Job Location:Gloucester

This is a Gloucestershire County Council job.

• Job Title: Registration Service Manager (Ceremonies
• Job Location: Cheltenham Registration Service & H.O
• Salary: £48,226-£51,356 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 15/09/2025
• Job Requisition Number: 12179
• This post is not open to job share

ABOUT YOU

We are looking for a candidate who can demonstrate strong experience in effective people management and managing staff through change. You should have a track record of leading and managing staff in resource-constrained environments.
You will have excellent interpersonal skills and strong IT/digital skills.
You will lead by example, demonstrating the councils’ values and behaviours framework. You will be open to embracing and learning new challenges. You must be customer-focused, a team player committed to continuous improvement, and emotionally resilient.
The job profile will be regularly reviewed, and the council reserves the right to amend or add to the accountabilities.
Special conditions: To provide out of hours support , evenings, weekends, and Bank Holidays as and when required to assist the service. You need to hold a current full driving licence which is valid for driving in the UK as you will be required to travel to Approved Premises and Registration Offices throughout Gloucestershire

ABOUT US

For all your hard work, you will receive the following:
Flexible and agile working opportunities
24.5 days annual leave rising to 29.5 days after 5 years continuous service
An option to purchase 5 days of additional leave per year (pro rata for part-time staff)
Family friendly employer offering benefits to help support you and your family
Career development and qualification opportunities
Supportive and positive working environment with regular, robust supervision
Local Government Pension Scheme (LGPS)
Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
An in-house Occupational Health service
Employee discount scheme
Cycle to Work scheme
Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

We are currently seeking an experienced Registration Service Manager to oversee the development and delivery of Gloucestershire Registration Service. You will work closely with one other Service Manager, the Operations Manager, and the Head of Library & Registration services as a vital part of the Senior Management Team. You will be responsible for leading the end-to-end delivery of registration services in Gloucestershire.
You will be accountable for ensuring all statutory requirements are met as required by legislation whilst ensuring customer service excellence is delivered in all areas of the business.
The busy service provides the public with statutory and non-statutory services relating to major life events and employs over 130 staff.