Registrations, Licensing and Business Support Officer (Internal Only) at City of Greater Geelong

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Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

73796.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Data entry, Customer service, Report writing, Problem solving, Research, Communication, Time management, Process improvement, Database maintenance, Permit processing, Analytical skills, Literacy, Numeracy

Industry

Government Administration

Description

About the role In this role you will be working in the Community Safety & Regulation team, providing administration support across the unit. This is a fast paced role, that will require a high level of organisational skills. You will primarily be involved with data entry, processing a high volume of permits and applications, producing internal reports, answering phone calls from the general public and managing the customer enquiry inbox. You will also be required to liaise with a number of different departments throughout council. You will be part of a hard working and dedicated team, who are committed to providing quality service to the community. Work type: Fixed Term - Full Time (through to 31 Aug 2026) Key responsibilities include: * Respond to technical enquiries in relation to the Community Safety & Regulation operations and other related activities. * Assist in the establishment, development and maintenance of systems and procedures to ensure that the department’s corporate and statutory requirements are met. * Assist in the development and maintenance of databases. * Prepare reports, correspondence and presentations. * Assist with basic research projects, as requested. About you To be successful in this role, you will have previous experience in an administration role, along with customer service experience and dealing with the general public. You will have an eye for detail, be able to trouble shoot issues and come up with solutions, work autonomously and always look for continuous process improvement. Essential Experience: * Demonstrated experience in an administration role. * Well developed research, analytical, interpretive and problem solving skills. * High level of customer service skills. * Well developed literacy, numeracy and oral communication skills. * Ability to work without supervision in a team environment and to organise and manage own time to achieve targets within a set timetable. If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Brooke Johnson | Team Leader Registrations, Licensing & Business Support | 52724518 | BrookeJohnson@geelongcity.vic.gov.au [BrookeJohnson@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

The role involves providing administrative support to the Community Safety & Regulation team, including data entry, permit processing, and managing customer enquiries. You will also assist in maintaining databases, preparing reports, and conducting basic research projects.